Citi Group Vice President HR Quality Control Lead Hybrid 

Philippines, Taguig 

121307683

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team asVice President, HR Quality Control Lead - Hybridbased in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Key Responsibilities:

• Lead Quality Control initiatives, projects, process improvement efforts, and ensure training completion for the team.
• Steer Quality Control global initiatives in partnership with the operational model and global processes.
• Provide guidance and support to HRP&D partners to meet their quality goals and create awareness and focus on quality.
• Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Cluster Senior Management.
• Provide expert problem management support for difficult or complex issues, ensuring root-cause analysis is conducted, solutions are implemented, and lessons learned are applied for future benefit.
• Ensure consistent application of team process controls and adherence to standard operating procedures.
• Create or support Quality Control process and training documents, with a continuous focus on simplification by identifying opportunities and making recommendations for improvements.
• Identify quality-related issue trends and partner with management and respective technical teams to implement solutions.
• Partner with Risk and Control and Disciplines on issues to ensure appropriate risks are assessed and ensure appropriate actions are taken.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The ideal candidate will have the following education, knowledge, and experience:

• 6-10 years of relevant experience
• Working knowledge of industry standards and practices
• Experience partnering across multiple regions and ability to deliver in a global organization
• Consistently demonstrates clear and concise written and verbal communication
• Self-motivated and detail oriented
• Demonstrated problem-solving and decision-making skills
• Ability to collaborate, coordinate and execute with the broader HR teams
• Continuous improvement mindset
• Possess strong team building and project management skills
• Proficient in Microsoft Office

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

View the " " poster. View the .

View the .

View the