RedisLabs Director Service Operations 

United States 

120615896

Why would you love this job?

You’ll love this job because it offers the opportunity to lead the Service Operations team within Cloud Operations at Redis, ensuring the reliability, scalability, and performance of our cutting-edge Redis Cloud platform. As a key leader, you’ll drive strategic initiatives that shape the future of our service operations, solving complex challenges and making a significant impact on the success of our global customer base.

What you’ll do:

• Lead and mentor the Service Operations team, ensuring the highest levels of availability, performance, and scalability for Redis Cloud services.
• Define and execute the strategic vision for service operations, aligning it with broader Cloud Operations objectives and driving continuous improvement in our cloud platform working closely with R&D teams.
• Oversee and enhance incident, problem and change management processes, ensuring rapid issue resolution, thorough root cause analyses, and the implementation of effective preventive measures.
• Collaborate closely with engineering, product, and security teams to innovate in deployment, monitoring, and automation, ensuring seamless operations across our global infrastructure.
• Lead critical, high-impact maintenance and operational activities, ensuring clear communication and minimal disruption to customers.
• Champion continuous improvement initiatives, focusing on operational excellence, security, and customer satisfaction within the Redis Cloud ecosystem.

What will you need to have?

• Extensive leadership experience in cloud operations or site reliability engineering, with a track record of managing large-scale, high-availability, distributed systems.
• Strategic thinking and experience in driving service operations initiatives that align with broader business and Cloud Operations goals.
• Proven expertise in incident management, problem-solving, and the implementation of comprehensive, long-term preventive measures.
• Deep understanding of cloud infrastructure, automation, monitoring, and disaster recovery best practices.
• Exceptional communication and leadership skills, with the ability to influence and inspire cross-functional teams and stakeholders at all levels.

Extra great if you have:

• Deep experience with Redis or other in-memory databases.
• Advanced knowledge of DevOps practices, observability platforms, containerization, and infrastructure as code.
• Experience in a customer-centric role, with a proven ability to understand and prioritize customer needs within the context of cloud service operations.

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Unlimited time off to promote a healthy work-life balance
• H/D/V coverage along with 401K, FSA, and commuter benefits
• Frequent team celebrations and recreation events
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO

The estimated gross base annual salary range for this role is$227,700–$324,983