Citi Group Bankhall Charge 

China, Hong Kong 

119799011

Responsibilities:

• Develop and follow through on action plans to improve operational controls, mitigate losses and ensure a consistent customer experience
• Monitor quality and timeliness of service delivery to maximize sales, and create referral opportunities
• Resolve issues regarding escalated customer complaints, technology, operations, control or risk
• Oversee audit/compliance activities, Implement of Management Self Assessments (MSA) Monitor, and adhere to operational controls, including legal, corporate, and regulatory procedures
• Participate in sales/service activities including seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
• Partner with Human Resources and Financial Center Managers to complete people management responsibilities including hiring, performance management, and compensation
• Identify and develop high potential employees to build operational bench strength and implement employee recognition programs
• Provide continuous direction, support, feedback and coaching to staff to ensure optimal performance
• Implement employee recognition programs and drive efforts to emphasize positive service behaviors
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of relevant experience
• Previous banking and management experience required
• Demonstrated ability to lead, motivate, and influence others
• Demonstrated ability to improve processes and manage projects
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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