MSD CRM Specialist 

Poland, Masovian Voivodeship 

117847783

Job Description

Position overview

As a CRM Specialist you will be responsible for assisting and supporting the maintenance of our company's CRM system, Veeva, and related applications. You will coordinate CRM related projects on a country level and the administration of Veeva system, according to the CRM strategies of our company's Business Units. You will also support and train the sales and marketing roles of each Business Unit, as well as other users of Veeva.The role sits within Digital, Data & Analytics Unit and reports to Data & Analytics Team Lead.

What You’ll Do:

• Ensure correct maintenance of data structures within Veeva CRM: accounts, contacts, events, etc. in compliance with GDPR
• Support the business units with the creation of strategic goals/objectives to be recorded and measured in Veeva: campaigns, opportunities, lead metrics, account/ contact profiling.
• Create reports and deliver dashboards, as required by the Business Units, and/or educate users on the use of dashboards created by the regional team.
• Deliver input from the system of the record (Veeva CRM) to inform target setting and Sales Incentive Plans processes for Sales Roles.
• Share best practices and ideas to drive optimum use of the CRM system for business processes.
• Analyze the marketing reports to determine what kind of customer trends the business should respond to
• Write training manuals and teaching staff on how to use the CRM, incl. new functionalities.
• Perform User Acceptance Testing (UAT) as requested by our company's IT
• Support the Business Units in the implementation of any new system functionality.
• Provide 1:1 support for any issues experienced or user questions.
• Troubleshoot user or software errors that inhibit the efficiency of the interaction between people and technology issues, both system and user compliance.

You should apply if you have:

• Expertise with IT/CRM software and systems, preferably Veeva CRM
• Fluency in English and Polish is a must
• The skillset to resolve technical CRM issues, including responding to customization requests
• Organizational skills, which help the CRM Marketing Specialist juggle competing demands from marketing, sales, customers, and management
• Collaboration mindset to serve as the bridge between marketing, sales, compliance and business operation functions
• Strong problem solving and communicating skills (both writing and speaking) to conduct technical training manuals for end users
• Attention to detail, to manage the integrity of the CRM data
• Polish native and English business proficiency required

We encourage you to apply, especially if you:

• have minimum 2 years of experience in an application maintenance and support type role
• are experienced with Veeva CRM report building, Excel, Windows, iOS (iPad devices)
• have min. Bachelor/Engineer degree in STEM (Science, Technology, Engineering, Mathematics)
• are able to translate technical detail into simple language to train users with diverse backgrounds

• have excellent communication, motivational and presentation skills
• able to prioritize workload and manage multiple projects in line with business priorities
• have good analytical skills showing ability to interpret data and pick up any errors

Current Contingent Workers apply

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