Airbnb Payments Partnerships Manager 

United States 

117091010

A Typical Day:

• Serve as a subject matter expert on global payments (Card Networks, Acquirers, Processors, Payment Methods);
• Analyze and understand Airbnb’s total cost of payments including the composition of costs. Lead payment auth improvement and performance initiatives across various Airbnb markets
• Work with analytics, finance, and operations teams to provide actionable insights and performance reports.
• Develop strategies to drive strategic outcomes with partners within the payments ecosystem (banks, networks, processors, fintechs etc) to support processing needs, drive user acquisition and new bookings, and lower payments processing costs
• Maintain a strong working knowledge of card network rules (e.g. Visa, Mastercard, Amex, Discover) and ensure partner compliance with those standards.
• Manage day-to-day relationships with a portfolio of payment partners (e.g. payment processors, acquirers, networks, PSPs).
• Serve as the primary liaison for partner communications, ensuring alignment on operational and strategic goals.
• Support regular business reviews with partners, including performance updates, issue tracking, and roadmap discussions.
• Escalate and coordinate resolution of partner issues by working cross-functionally with internal teams (e.g. platform product, operations, customer support, etc.).
• Identify opportunities to expand or enhance payment capabilities through new or existing partnerships.
• Contribute to market research and partner assessments to support decision-making around new integrations or services.
• Lead negotiations and execution of commercial agreements in collaboration with senior stakeholders and legal teams.
• Monitor industry trends and competitor partnerships to inform internal strategy.
• Lead partner coordination during operational incidents, service disruptions, or degraded performance.
• Partner alongside technical and operational teams to perform root cause analysis and define preventive actions, particularly where there are partner implications.
• Act as the connector between external partners and internal stakeholders across product, engineering, finance, and operations.
• Provide partner insights to influence product development and operational planning.
• Participate in cross-functional projects to launch new payment features, geographies, or customer experiences.

Your Expertise:

• 10+ years of experience in Payments Industry with specific focus on partnerships, product or consulting
• Experience in integrating large scale processing platforms and global payment methods
• Knowledge of card and non-card payments ecosystem
• Proven analytical skills, particularly in the realm of payments cost drivers and approval optimization
• History of interacting with stakeholders across the payments value chain, including issuers, acquirers, networks, fraud and risk management providers
• Comfortable driving partner discussions and negotiations to drive payments economics and product performance
• Excellent communication skills and attention to detail, and ability to communicate complex details simply
• Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity
• Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance

Offices: United States