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Bank Of America Business Control Manager United States, North Carolina, Charlotte 116955830
Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
This role will be on point to support Third Party functions to the Third Party Governance and Performance Management for the Global Payments Soltuions third party portfolio. The role will work to support strategic planning, leading and delivering special projects that extend beyond business-as-usual third party requirements, and establishing/managing governance routines to enhance the control environment over the portfolio of third parties.
Responsibilities
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Responsible for driving and executing compliance with the Global Third Party management program.
Serve as point for GPS portfolio in execution of required Third Party Requirements routines, Cyber Security escalations, vendor risk assessments (VLRA), Sourcing requests and Third Party strategy
Serve as Third Party escalation point for Third Party Engagement Managers and Service Delivery Partners
Oversees the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards
Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Required Qualifications
Minimum of 7+ years of Business Control experience with Third Party Management
Planning and supporting large scale projects experience
Drive projects to meet critical milestones and identify potential roadblocks for the team
Drive projects to conclusion
Manage multiple tasks and stakeholders at once, prioritize workflow and deliver results under pressure and time constraints
Prioritize daily tasks with project work as well as Ad HOC requests
Synthesis information and summarize key themes
Work under pressure, calmly within tight deadlines and escalate appropriately.
Develop and maintain good working relationships
Work well and seamlessly within a team without a continuous high level of guidance
MS Word, Excel, PowerPoint, SharePoint and WebEx experience
Desired Qualifications
Business control function roles, operations or services experience
Risk mindset with process and controls experience; actively debate and escalate issues and concerns
Work effectively in a fast-paced, dynamic, highly matrix and complex environment
Develop Senior Executive presentations
Skills
Controls Management
Oral and Written Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Project Management Skills
Detail Oriented
Organizational Skills
Presentation Skills
Analytical Skills
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