EY GST-Associate Director 

India, Karnataka, Bengaluru 

116815158

Managed Services is a critical component of the EY growth strategy with plans to grow to $9+ billion over the next few years. To achieve our growth aspirations, we are enhancing our existing operating model for Managed Services pursuits and engagements.

Your key responsibilities

• Establish a foundational Commercial Management Office to support the organization in handling large and complex deals. Create a dedicated team within this office to achieve its objectives.
• Develop frameworks for managing financial processes and controls across several large Managed Services projects.
• Implement practices to proactively address commercial, performance, and contractual risks, aiming to improve margins and contract health for a portfolio of large engagements.
• Formulate commercial frameworks to establish governance programs, performance management, reporting, dispute management, and resolution.
• Lead a team responsible for financial forecasting, tracking performance against forecasts, and conducting analyses to identify variance causes. Work closely with global leaders and stakeholders.
• Collaborate with Technology and other departments to create technology solutions that enhance the office's capabilities.
• Engage in internal and client governance, negotiations, and account team activities as needed.
• Develop comprehensive playbooks for managing commercial aspects of engagements or programs.
• Set KPIs and goals for personal and team performance to maximize EY's profitability and growth opportunities for both EY and its clients.
• Create frameworks for managing internal processes, including revenue allocation for EY Member firms and reporting for multi-country deals.
• Participate in governance forums for large-scale programs requiring extensive oversight. Empower account and delivery leaders to concentrate on delivery, quality, client relationships, and team management.

Skills and attributes for success

• Experience of driving the Commercial Management Office practice for an organisation
• Ability to manage a team that brings together the deep expertise and acumen in contract financial management and commercial operations, within the Professional Services domain, preferably on Managed Services contracts.
• Fluency and experience in building frameworks and providing oversight to commercial constructs, pricing methodologies and relevant commercial contracting terms and conditions
• Proven track record of successful change management initiatives.
• Proven track record of process design, implementation and standardization.
• Proactive collaboration across various client and internal stakeholders.
• Strong organizational skills, with capability to lead a team that works to plan, structure, and execute recurring processes and deliverables.
• Proven track record of success working in unstructured environments.
• Strong written and verbal communication skills for client C-Suite and EY senior stakeholders
• Strong business partnering skills enabling working across teams.
• Ability/credibility to influence key EY and client stakeholders on robust commercial strategies & outcomes that is reflected in your personal style, experience and approach
• A high level of drive, ability to work independently and deal effectively with ambiguity and change

To qualify for the role, you must have

• 15+ years of working in a complex services environment.
• 15+ years in a MS commercial management role, within the Professional Services domain.
• Legal professional with preferred qualifications in Commercial Management
• Proven examples of the application of commercial and financial skills in the development, negotiation and / or delivery of Managed Services and strategic deals.
• Experience of managing Contract management office or similar experience gained in a top tier professional services firm.
• Collaboration skills; working effectively with groups globally and all levels in EY.
• High level of flexibility, drive and ability to work under pressure.
• Strong organization skills, with capability to work independently to plan, structure, and execute contract activities.
• Successful working in unstructured environments and in driving change.

Ideally, you’ll also have

• CPA, CFA, Contract Law and / or MBA qualifications preferred

What we look for

• A high level of drive, ability to work independently and deal effectively with ambiguity and change, Business and commercial acumen,

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.