NetApp Cloud Support Engineer 

United States, Oregon 

116602572

Responsibilities
• Online interaction with our customers all around the globe
• Provide support by mail and online chat: troubleshooting assistance for customer issues, integrations,
and relevant problems; Training customers for better use in our system, understand application
architectures and software integration
• Proactively anticipating and resolving incidents
• Work closely with other departments such as R&D, Sales, CS etc.

Job Requirements
• At least 5 Years of experience as Tier2/3 Technical Support
• Experience with at least one cloud provider (AWS\GCP\Azure)
• Familiarity with Container technologies - preferred
• Solid written, verbal, interpersonal communication and customer service skills are needed to work
successfully with customers in high-stress and/or ambiguous situations.
• Aptitude for learning new technologies and understanding how to utilize them in a customer-facing
environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem solving.