KLA SBU LS Customer Support Engineer 

South Korea, Hwaseong-si 

116554636

Qualifications

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites. Ensure equipment enhances customer production. Repair and update equipment at customer facilities.
• Manage and maintain tools installed at various customer sites. Also manage and perform requirements from HQ, such as FCO and software upgrades.
• Repair system-level problems (which have multiple causes and for which no standard procedures exist) based on the engineer's technical knowledge, education, training, and certification.
• Engineers may access and determine problems existing in customers' processes, such as chemical leaks or contamination, and may recommend the shutdown of customer fabs due to unsafe conditions.

Minimum Qualifications

• Bachelor's Level Degree or work experience of 3 years