Citi Group Systems Specialist - C05 CHENNAI 

India, Tamil Nadu, Chennai 

11617666

Key Responsibilities:

• Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
• Ensure adherence to pre-defined SLO requirements for designated requests at a personal and team level.
• Utilize Microsoft applications for creating and maintaining basic files.
• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.
• Identifies potential compliance issues and raise to management attention.
• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same.
• Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines.

Knowledge/Experience:

• Should possess 2-5 years of work experience in an operational/processing environment.
• Experience in handling Internal/External clients. Ability to deal demanding client expectations.
• Must be able to use experience to identify possible issues before they arise and to be pro-active in resolving such issues.
• Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
• Ability to work independently within a team environment.
• Exposure to Access Administration, Information Security, Risk and Control would be an added advantage.
• Minimum bachelor’s degree
• Hands on experience in using Microsoft Office Tools

Skills & Competencies:

• Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them.
• An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Should be flexible with work shifts and be ready to work in different shifts with short notice.
• Flexibility and adaptability to a fast-paced working environment

Time Type:

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