SAP Sr Content Design Strategist 

United States, California 

115692762

What you'll do:

In this role, you'll specialize in creating onboarding and continued learning experiences at SAP. You'll be responsible for content development and user engagement, focusing on UX writing and content strategy. You'll collaborate closely with cross-functional teams to conceptualize and create intuitive, user-centric onboarding experiences that set a high standard for user engagement and satisfaction. Your role will involve crafting and refining the content strategy for educational materials, ensuring consistency and clarity throughout. Leveraging your expertise in content design principles and user-centered design, you will elevate the written content of our products' learning journeys, ensuring a seamless and enjoyable user experience.

What you bring:

Expectations and tasks:

• Create high-quality, user-centric content for onboarding and learning experiences, ensuring alignment with product goals and user needs

• Collaborate closely with UX designers, product managers, and developers to integrate content seamlessly into product experiences

• Contribute to content design strategies for various projects, offering innovative ideas and solutions

• Conduct content reviews and provide constructive feedback to ensure the highest quality execution across assigned projects

• Continuously research and stay up-to-date on the latest content design trends and technologies

• Apply and advocate for content design best practices that ensure consistency and scalability

• Present content concepts and ideas clearly and persuasively to team leads and stakeholders

• Mentor junior content designers and UX writers, sharing knowledge and best practices

About you:

• 7+ years of experience in content design, UX writing, technical writing, or content strategy

• Strong portfolio demonstrating versatility in creating content for various mediums and diverse audiences

• Deep understanding of content design principles, user-centered design, and design research

• Excellent verbal and written communication skills, with the ability to articulate concepts and rationale effectively

• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously while maintaining high standards of creativity and attention to detail

• Proficiency in industry-standard design software (e.g., Figma, Mural, Pendo or WalkMe onboarding tools a plus)

• A passion for innovation and a desire to push the boundaries of content design and elevate experiences to a new level

• Proven ability to work collaboratively in cross-functional teams

• Experience in conducting user research and applying insights to content creation

• Strong analytical skills to interpret data and user feedback for content optimization

• Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design

We win with inclusion

San Jose
Palo AltoJob Segment:User Experience, ERP, Content Strategy, Technical Writer, Cloud, Technology, Marketing