Amazon Support Engineer AWS Center Quantum Computing 

United States, California, Pasadena 

115293456

Key job responsibilities
Managing, maintaining, and securing on-premise and cloud infrastructure
Administering firewall policies, planning and enforcing IP address management and network segmentationTroubleshooting difficult IT problems without Standard Operating ProceduresLeading continuous improvement efforts
Auditing the quality of work performed and provide constructive feedback when necessaryServing as the first point of escalation.
Participating in hiring, training and development of others.

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- 4+ years of troubleshooting in a multi-user high availability environment experience

- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications