Cisco Support Engineer German speaker 

Germany, Berlin, Berlin 

114359556

Developing and expanding our technology framework and bringing operations to a state-of-the art service is part of our DNA.

What You'll Do

As Operations Engineer you will handle all service requests and incidents that arise for our customer. Specifically, your area of responsibility contains Cisco SDA and Cisco Routing & Switching technology. You will play a meaningful role on their road to excellence in operations. Your analytical skills will help craft the existing processes and give input to new methods and measures. Your daily work is very diverse and there will be a lot of room for you to shape your day.

Your tasks include:

• Proactive surveillance of Cisco IT landscape
• Handling all troubleshooting to ensure flawless operations.
• Problem solving the Cisco IT landscape that is in operations with the customer.
• Second level support for all tickets
• Development of Automation Processes
• Documentation of the exiting IT landscape, maintain records of support requests, problems and their solutions.
• Communication between first level support and customer, act as an escalation point
• Liaison between the service levels and negotiator for all requests
• Being the escalation point to the customer for requests and other changes

BA/BS degree, typically in computer science or similar subject

• Or 3+ years of professional experience in IT
• CCNA or higher
• Automation skills (i.e. Python)
• Linux knowledge
• Organizational, planning and documentation skills.
• Communication and team work also in a non-technical manner to ensure mutual understanding.
• Ability to structure yourself in a sophisticated environment to serve time constraints.
• Willing to understand new areas and follow IT development.
• Willing to work out of business hours.
• Willing to learn new technologies and undertake certifications and trainings.
• Fluent in German and in English speaking, reading, and writing.

Our Benefits