Amazon Tech Services Manager AWS Marketplace TSO 

United States, Texas, Austin 

114285550

The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results in an ambiguous environment, possesses a high level of ownership, can communicate across multiple departments and has a drive to improve current processes.
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Key job responsibilities
• Consistently strive to improve the Partner experience by delivering superior Partner support, exceeding SLA expectations and driving other key support metrics.
• Build and strengthen collaborative relationships with Partners, service providers, engineering teams, and support staff.
• Perform quality control functions to ensure high quality output and build or contribute to the creation of new processes.
• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Finance, Legal, Sales, Business Intelligence, Product, Engineering.
• Manage internal and external Accounts Receivable inquiries and research invoice discrepancies.
• Build, maintain, and publish program-related content and collateral.
• Create and implement standard operating procedures and process workflows.
• Dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers and share best practices.
• Perform Partner and customer escalation and support process.
• Audit work for potential defects that result from product/feature launches and process improvements.
• Facilitate onboarding support and role training for new VFS Tech Services team members.A day in the life
Why AWSDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor's degree or equivalent work experience.
- 3+ years of program operations experience, preferably within sales operations or business development within a technical organization.
- Experience effectively communicating and presenting to senior leadership across multiple departments.
- Experience working with Excel and internal ticketing systems.

- 3+ years of experience in a customer facing support role.
- Experience scaling and developing startup programs and initiatives.
- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.
- Experience with Lean/Six Sigma methodology, advanced Excel functions, technical writing