IBM Sales Operations Analyst 

Poland, Lesser Poland Voivodeship, Krakow 

114192385

What We Want You to Do

Order Management

• Process, review and maintain data integrity of sales orders for completeness and accuracy and alignment between IBM and Apptio systems.
• Work cross-functionally and globally within Apptio and IBM to resolve order-related issues, business and data challenges, and respond to escalation and exception requests.

Data Management & Analysis

• Assist with ad hoc reporting and dashboard requests for sales and sales leadership.
• Maintain Apptio Salesforce data cleanliness in alignment with IBM systems through execution of proactive review cadences, SFDC reporting and dashboard creation and monitoring.
• Support sales team members and sales leadership with forecast management cadences and regular monitoring.
• Work collaboratively to support EMEA account and opportunity hygiene on an ongoing basis.

Project Management

• Work with leadership and cross-functional groups to collaborate and implement on major sales-related projects.
• Proactively search for areas to improve our seller productivity and operations with data, systems analysis, white space analysis, and highlighting process gaps.

Enablement

• Act as an SME supporting Apptio and IBM sellers with training on quoting, systems and operational processes related to the sale of Apptio products.
• Support as a change management agent with training of new systems, processes, and engagement efforts between Apptio and IBM sales.

Required Technical and Professional Expertise

• Minimum of 2-4 years experience in a Sales Operations, Deal Desk, or Finance role.
• Strong Salesforce.com experience
• Understanding of Quote to Cash procedures.
• Ability to learn new tools and applications quickly.
• Demonstrating high-level problem-solving skills and analytical skills.
• Strong attention to detail.
• Inclined to work collaboratively with other departments and peers.
• Flexible work hours during peak demand
• Ability to work within a fast-paced, high-change environment with the ability to manage multiple tasks at one time.

Preferred Technical and Professional Expertise

• Hold a Bachelor Degree or higher degree from a University.
• Experience working in start-up as well as larger organizations. Acquisition experience a bonus.
• Previous experience working with sales at a SaaS based company.
• Have a solid understanding of the sales process techniques and strategies.