What You’ll Do
Respond promptly to customer queries and complaints to find solutions and defuse tension.
Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
Follow up with customers regularly to ensure satisfaction.
Respond to customer inquiries within established SLAs.
Proactively identify areas of opportunity to improve service.
Deliver WOW, white-glove service to every customer.
Handle calls, chats, and tickets in a support center environment.
Collaborate with other teams to resolve customer issues effectively.
Perform other related duties as assigned (scope may change with business needs).
3–5 years of Customer Service experience.
High School diploma required; Business Degree preferred.
Goal-driven and able to work under pressure.
Excellent problem-solving and critical thinking skills.
Collaborative mindset and ability to work cross-functionally.
Outstanding written and verbal communication skills, including active listening.
Service-oriented with a proven track record of resolving customer concerns.
Strong computer skills and ability to learn new software quickly.
Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
Preferred experience with tools/software :
Genesys Office
Google Sheets
Microsoft Office (Excel proficiency strongly preferred)
Jotform
Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
Health Insurance : Eligible for Medical, Dental, and Vision coverage.
401(k) Plan : Supporting your long-term financial goals.
Paid Vacation : Full-time employees receive paid time off.
Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
The base pay range for this position is expected in the range below:
$32,400 - $57,100משרות נוספות שיכולות לעניין אותך