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Ebay Customer Support Specialist 
United States, New Jersey 
113408311

Today

What You’ll Do
  • Respond promptly to customer queries and complaints to find solutions and defuse tension.

  • Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.

  • Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.

  • Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.

  • Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).

  • Follow up with customers regularly to ensure satisfaction.

  • Respond to customer inquiries within established SLAs.

  • Proactively identify areas of opportunity to improve service.

  • Deliver WOW, white-glove service to every customer.

  • Handle calls, chats, and tickets in a support center environment.

  • Collaborate with other teams to resolve customer issues effectively.

  • Perform other related duties as assigned (scope may change with business needs).

Who You Are
  • 3–5 years of Customer Service experience.

  • High School diploma required; Business Degree preferred.

  • Goal-driven and able to work under pressure.

  • Excellent problem-solving and critical thinking skills.

  • Collaborative mindset and ability to work cross-functionally.

  • Outstanding written and verbal communication skills, including active listening.

  • Service-oriented with a proven track record of resolving customer concerns.

  • Strong computer skills and ability to learn new software quickly.

  • Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.

  • Preferred experience with tools/software :

    • Genesys Office

    • Google Sheets

    • Microsoft Office (Excel proficiency strongly preferred)

    • Jotform

  • Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!


  • Health Insurance : Eligible for Medical, Dental, and Vision coverage.

  • 401(k) Plan : Supporting your long-term financial goals.

  • Paid Vacation : Full-time employees receive paid time off.

  • Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.

  • Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.

The base pay range for this position is expected in the range below:

$32,400 - $57,100