Capital One Senior Manager Design Research Lead 

United States, Virginia, Arlington 

113304288

Role Expectations

• Research Expertise:Has a mastery of a variety of research methods, fluency in research platforms, and an ability to connect dots and accelerate learning velocity across a cross-functional portfolio.

• Human Centered:Developing deep expertise in our customers and products in order to proactively identify research opportunities that deliver meaningful, actionable insights and tracking how we influence insights-to-action.

• Business Focused:Building and maintaining trusted relationships with leaders of business, product, design, engineering leveraging data and leading high impact programs that enable business outcomes

• Problem Solving:Evaluates diverse perspectives, data-driven insights, customer & business needs to understand impact, accelerates learning and program direction to enable researcher-led and democratized research

• Leadership:Leads research projects end to end, mentors junior researchers as well as design and cross functional partners.

• Collaboration:Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share

  insights
  , incorporating cross-functional perspectives to bridge gaps in information

• Communication:Presents work across levels and job functions using a human-centered approach that integrates data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Basic Qualifications

• At least 8 years of professional experience conducting user experience research

• At least 3 years of professional experience conducting user experience research in a corporate environment

Preferred Qualifications

• 5+ years of experience conducting quant and/or qual primary research, data analysis (survey data, behavioral analytics, etc.)

• 5+ years of professional experience conducting user experience research in a corporate environment

• 3+ years managing high-performing research/analysis teams in large, corporate enterprises

• Experience partnering and influencing senior executives

• Experience with performance management and career coaching

• Experience recruiting and hiring talent

McLean, VA: $193,000 - $220,300 for Sr. Manager, Design New York, NY: $210,500 - $240,300 for Sr. Manager, Design Richmond, VA: $175,500 - $200,300 for Sr. Manager, Design San Francisco, CA: $210,500 - $240,300 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.