Cisco Customer Experience Principal Service Provider 

Japan, Minato 

11004462

• お客様との強力なエグゼクティブおよび技術的な関係を構築および維持し、彼らの課題と目標を理解し、Cisco 内で彼らのニーズを擁護します。

• お客様の目標に沿った計画を作成および実施し、彼らの技術投資を改善し、Cisco テクノロジーの十分な活用を促進します。

• Sales、Customer Success、Renewals、Business Entities と協力してユースケースを特定し、ソリューションを設計および提供し、進捗をレビューし、お客様の成果を推進するワークショップを開催します。

デリバリ、サポート、製品/サービススペシャリスト、リニューアル、およびパートナーを含む リソースと協業し、シスコサービスの利活用を推進します。また、Annual Recurring Revenue (ARR) および AST の増益を支援するために、Sales、Renewals、サービス営業、Deal Acceleration チームと密接に協力します。

• テクノロジー業界での 10 年以上の経験および収益とマージンの管理経験

What You'll Do

As a CX Principal, you will play a pivotal role in driving the successful adoption Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:

• Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and leveraging insights to increase customer retention.
• Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco.
• Managing financial aspects, including revenue and margin across products and services, and making strategic investment decisions.
• Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of Cisco technologies.
• Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, design and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.

You will orchestrate CX resources across Delivery, HTEC, TAC, CSS, CXC, Renewals, and Partners to drive adoption. You will also work closely with Sales, Renewals, SDA, and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and AST growth.

Minimum Requirements

• 10+ years experience in the technology industry & experience of managing revenue & margins
• Good understanding of IT/ Infrastructure, Software & Services solutions
• Ability to build strategic relationship with customers
• Ability to orchestrate and drive cross functional teams to deliver customer outcome
• Fluent Japanese

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).