IBM Datacenter Technician - Tier 

Canada, Ontario, Vaughan 

109579943

• Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD)
• Deployment of Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issue via trouble ticket
• Create tickets within the ticketing system to address problems, incidents and changes of hardware
• Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment, processes and teams
• Install, test and label cable and fiber using standard data center protocols and use cable management systems

Required Technical and Professional Expertise

• Basic knowledge of computer hardware
• Few years of experience with troubleshooting

Preferred Technical and Professional Expertise

• Some experience working in a technical field
• Basic knowledge in Windows, Linux or Unix Operating Systems