Dell Senior Engineer Service Delivery 

United States, Georgia, Savannah 

109518018

What you’ll achieve

As ayou’ll provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You’ll identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement
• Proactively identify potential issues and drive resolution to avoid customer impact, facilitating continuous improvement
• Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships
• Develop strategic account growth plan along with sales and Global Services Subject Matter Experts, identifying and pursuing potential sales opportunities
• Maintain awareness of all service matters and manage customer during high priority escalations

Essential Requirements:

• Be an experienced Service Delivery Engineer, with an in-depth history of executing and completing complex projects
• Strong organizational and planning skills, being able to coordinate teams across all program activities
• Proven analytical, problem solving and negotiation skills
• Be strategic and have had a successful history of growing accounts
• Proficient in appliances to include Power Protect Data Domain and iDPA; and software to include Power Protect Data Manager and Avamar

Desirable Requirements:

• Bachelors’ Degree
• Additional language skills preferred