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Capital One Senior Manager Process Management - Fraud 
United States, Virginia, Richmond 
109434104

30.11.2024
West Creek 8 (12080), United States of America, Richmond, Virginia Senior Manager, Process Management - Fraud and Disputes Well-Managed Lead (Hybrid)

As a

Responsibilities:

  • Build and advance the Well Managed agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our well-managed managed mission and mitigating risks

  • Lead and develop a team of high-performing associates charged with managing audits/exams, risk assessments, business continuity, and process management/improvement

  • Build and maintain strong relationships with key stakeholders, including senior executives to influence decision-making and alignment

  • Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions

  • Design and implement complex strategic programs and initiatives that enhance and strengthen our process foundations

  • Collaborate with business leaders, risk managers, audit, legal,compliance, and intent to connect dots and amplify outcomes

  • Gather insights from various routines, data sources, and partners to inform strategic priorities

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 3 years of experience in people management

  • At least 3 years of experience in process management

  • At least 3 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of experience in risk management, compliance or audit

  • At least 5 years of experience in process management

  • At least 5 years of experience in leading cross-functional teams within an organization

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.