IBM Database Cloud Support Engineer 

Ireland 

108509143

Key tasks include:

• Collaborate with other Database Engineering teams e.g. for knowledge transfer of new product/technologies
• Help provide solutions when working with customers to identify and remediate issues in the Database instances
• Create documentation, and provide oversight and peer review of change control documents written by other team members

This position is Monday to Friday with flexibility to work an occasional Saturday or Sunday for holiday coverage and requires working onsite 3 days per week at our Mulhuddart location in Dublin.

Required Technical and Professional Expertise

• 2 or more years of working closely with database technology
• 2 or more years experience working directly with customers
• Experience with Database Design and Management
• Experience with any of the following: Cloudant, MongoDB, Postgres, MySQL, RabbitMQ, Redis, Elastic, IBM Cloudant, Db2 offerings
• Great communication and soft skills

Preferred Technical and Professional Expertise
​​​​​​​

• Solid experience creating technical documentation for current and future state database support needs
• Skill in problem identification, troubleshooting and resolution of database issues
• Ability to both work independently as well as in a team environment
• Ability to organize and prioritize multiple work assignments
• Bachelor’s degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field