Amazon Cloud Support Engineer - Database Mandarin speaker 

Ireland, Dublin 

272276083

AWS Premium Support為全球客戶提供專業的技術建議，協助他們於AWS雲端平台達到商業目標。身為AWS Premium Support的團隊成員，您將接觸到最先端的技術，並與重要的企業客戶及內部工程團隊直接合作。您想加入全球最大的雲端運算公司嗎？您希望成為新世代的雲端專家嗎？您有興趣協助客戶更有效的改善流程嗎？歡迎加入我們！【選擇Premium Support團隊】
團隊：您將與一群對雲端運算充滿熱情及才能的同事合作，與客戶共創價值。
職涯：我們為員工規劃完整的發展計畫，協助您在組織內達到職涯目標。
訓練：公司具備豐富的訓練資源，讓您可以於工作中成功，同時培養原有領域及全新知識。
工作：我們注重工作生產力與靈活性，Premium Support員工可根據發展階段及需求和主管討論合適的工作地點選項（辦公室/遠距/混合）。部門遵循follow-the-sun模式，夜間時段會交接給其他國家的團隊。您沒有on-call的需求，但可能會於週二-週六或週日-週四工作。
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.
Key job responsibilities
【工作職掌】
此職務支援AWS中與關連式資料庫系統相關的系列服務，包括RDS, Aurora, Database Migration Service, DocumentDB … 等。Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.This role focusses on relational database technologies, and you will work with customers using AWS Services including RDS, Aurora, Database Migration Service, DocumentDB and more.A day in the life
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Dublin, D, IRL

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems

- Bachelor's degree in computer science or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).