Capital One Senior Manager Chief Staff Central Services ES Risk 

United States, Virginia, Arlington 

107005771

Center 3 (19075), United States of America, McLean, Virginia Senior Manager, Chief of Staff, Central Services (ES Risk)

Responsibilities:

• Define and execute leadership routines to support the organization, including but not limited to: Support of SLT & ELT meetings; ESR MBR development, delivery and optimization efforts, and additional ESR governance functions as needed

• Support annual and ongoing strategic planning at ToH and across the organization

• Manage tracking and reporting of ToH goals to illustrate progress against ESR Imperatives

• Manage general workflow and day-to-day activities in support of organizational goals; assist the team in prioritization and make recommendations to leadership as needed

• Lead onboarding and ongoing administrative support of ESR’s work management system, Adobe Workfront. Serve as the ESR point of contact with the Enterprise Workfront Team on support needs

• Drive horizontal and business critical efforts, including coordination and other Chief of Staff teams on office decisions, and planning efforts with other key business partners

• Partner with other the other CoS teams within ES Risk to ensure broad organization efforts and routines are managed efficiently

• Support high visibility ad hoc projects and programs requested by SLT (e.g. offsite support)

Skills/Competencies Needed:

• Exceptional communication proficiency across diverse audiences and channels

• Ability to multitask and quickly context-shift, while demonstrating urgency, prioritization and ownership to drive projects to completion

• Reacts seamlessly to change in priorities and delivery focus

• Effectively balances strategy and tactical delivery

• Broad understanding of organizational dynamics, including Capital One dynamics, to influence and drive successful outcomes

• Strong business judgment, influencing skills, leadership, and integrity are essential for this position; must possess high EQ and be a collaborative team player

• Self-starter who works autonomously and takes initiative

• Strong facilitation, negotiation, and mediation skills; ability to drive consensus/decisions

• Creative and broad problem solver, with ability to thrive in a fast-paced business while balancing business priorities

• Analytically rigorous and intellectually curious

• Strong project management and organizational skills; ability to prioritize work and deliver work through others

Basic Qualifications:

• High school diploma or equivalent

• At least 5 years of experience in project, program, or process management

• At least 5 years of experience consulting or strategy building with executives

Preferred Qualifications:

• 1+ years of experience working closely with executives

• 1+ years of Chief of Staff and Strategy experience

• 1+ years of experience navigating and influencing change management both with executive leadership and associates

• 1+ years of experience managing highly visible projects that require the ability to manage cross-functional team members, remove obstacles, and influence appropriately

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.