JPMorgan HR Knowledge Management Business Analysis - Senior Associate 

United States, Ohio 

106048283

As a Business Analysis Senior Associate in the HR Knowledge Management team, you will be responsible for the creation, maintenance, and enhancement of HR Standard Operating Procedures (SOPs) within the established document management repository and workflow management tool (ServiceNow). You will act as a primary contact for SOP development, ensuring they align with Firmwide Procedures Standards and you will oversee large-scale migrations of SOPs from start to finish, including project scoping and analysis, while utilizing LLM prompts to advance efficiencies. Additionally, you will be tasked with developing and conducting training sessions as necessary, participating in and facilitating working sessions, and supporting the centralized Records Management Global Steward for Controls and Infrastructure. You will also work closely with Subject Matter Experts (SMEs), Business Partners, Control Managers, Product Owners, and Change Readiness Managers in the development and review of SOPs.

Job Responsibilities

• Develop and maintain HR SOPs within the document management repository and workflow management tool (ServiceNow), providing writing and editing support to HR teams.
• Revise or create procedures based on documentation provided by business and product owners, collaborating with SMEs to ensure procedures accurately reflect current operational processes.
• Partner with the Knowledge Management Manager, Control Managers, and the office of Legal Obligations (OLO) program to ensure documents are accurately aligned as required.
• Manage large migrations of SOPs stored locally on SharePoint sites, shared drives, and desktops, providing project scoping, planning, and analysis throughout the migration lifecycle.
• Utilize LLM prompts to advance efficiencies in SOP creation and maintenance.
• Maintain the online repository, posting new or updated procedures, and ensuring document properties are maintained correctly for accurate reporting.
• Balance conflicting demands to support expected work and urgent requests, escalating issues related to clients, workload, tools, and processes.
• Manage BAU queues and requests, approvals to completion, annual certification workflows, communications, and ownership groups within the document management repository.
• Manage user access for ServiceNow, HR Control SharePoint Sites, and Shared Drives control library permissions, setting permissions as needed.
• Manage relationships with internal clients and partners, providing consulting as needed, and complete routine administration tasks, including attending meetings, fulfilling training requirements, and reporting to management or clients as requested.
• Prepare weekly status reports, monthly Business Review reports, and Product and Risk Control Meeting content and provide additional support to the Knowledge Management Manager as required.

Required qualifications, capabilities, and skills

• Bachelor’s degree and 4+ years of experience managing SOPs and related content.
• Strong logic and analysis skills, with an emphasis on procedure writing.
• Critical thinking capabilities to determine logical next steps and follow-up, with tactical skills to work quickly and efficiently.
• Knowledge of SharePoint tools, including workflows and SharePoint forms for tasks.
• Continuous improvement mindset, passion for improving systems and processes and ability to manage and execute projects flawlessly.
• Proven ability to thrive in ambiguous work environments with conflicting priorities and demands and prioritize multiple assignments while maintaining high quality.
• Ability to quickly grasp job function mechanics and synthesize new knowledge into existing parameters.
• Strong communication skills with all levels of employees and management, including end-users, project teams, operation managers, and control managers.
• Strong time management, problem-solving, and prioritization skills with the ability to make independent decisions based on known criteria.
• Basic understanding of structured writing techniques, templates, style guides, and file management with the awareness of and ability to use technical writing conventions and methodologies, such as information mapping.

Preferred qualifications, capabilities, and skills

• Understanding of ServiceNow workflows, change readiness communications, intake queue management and case work