As a Solutions Engineer, you will play a pivotal role in ensuring our merchants successfully implement our products. we will look for you to use your technology and business intelligence to help merge the multitude of APIs and experiences to create solutions our merchants will love.The role requires internal cross team participation with key internal stakeholder teams such as Sales, Product, Engineering, Risk, Compliance, etc. to address specific integration requirements or new product features. Travel requirements are minimal.
In your day-to-day role you will:
- Interacts directly with our merchants, partners and developers to recognize and articulate business requirements and how best to implement our PayPal solutions, while adhering to PayPal guidelines and company policies
- Act as main technical point of contact for all solutioning andimplementation-relatedactivities throughout the integration effort. Facilitate setting up test accounts, provide technical development and coding support, and guide the client through testing and pre-launch activities
- Be the “Voice of the Customer” and relay constructive feedback to Product Managers, Engineering, Technology and other internal groups on ease of use and new functionality. Work with internal teams on any required feature enhancements or to address any solution gaps
- Works with key internal stakeholders, including Product Management, Risk, Payments, etc. to address specific customer business requirements or new product features
- Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant launch are managed
- Identify and define solution and integration specific best practices
- Ensure merchants implement optimal integration strategies, techniques and user experience best practices
What you need to bring:
- Bachelor’s degree or equivalent experience in finance and computer science or Master’s degree preferred
- 10+ years of experience/exposure in the following areas: weband mobile technologies including Web Services, REST APIs, HTML/HTTP, iOS, Android and leading web and mobile application frameworks
- Multiple major programming languages (Java, Node.js, .NET, PHP)
- Exceptional communication skills, in Chinese and English, both written and verbal, Korean will be a plus
- Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, developers, and line personnel
- Ability to translate requirements into detailed design and solution documents
- Ability to quickly assess and troubleshoot most integration issues
- Self-learner for most of the topics on new products with proficiently designed solutions and deliver integrations with both off the shelf and customized products
- 5+ years of experience with Payments (Credit Card, Banking, Online, Offline) or eCommerce Comprehensive knowledge is highly valued
Our Benefits:
Any general requests for consideration of your skills, please