JPMorgan Zelle Senior Product Associate – Risk Audit Lead 

United States, New York, New York 

103833645

As a member of the Zelle General Management Team, you will be a key partner leading our response to auditors as well creating and maintaining our controls and risk management framework which govern our delivery of Zelle. You are organized, analytical, a strong communicator and possess exceptional attention to detail. You are passionate about optimizing processes and enhancing risk management strategies through excellent day-to-day delivery.

Job Responsibilities

• Lead Chase Zelle General Management Team’s development of product controls by partnering closely with product owners and a broader group of stakeholders when new features and enhancements are rolled out
• Enhance Key Product Indicators and create, review, and maintain reporting
• Draft new procedures to govern management of risk, controls and all related processes
• Coordinate audit readiness and act as key contact for all requests received from auditors and testers
• Partner with controls testing teams and compliance testing teams to assure Zelle processes are functioning as expected
• Provide support when technology or vendor incidents impact customers
• Assist with regulatory inquiries
• Provide support for special projects, process mapping and executive office escalations
• Manage your day to day individual workload, communicate progress, proactively escalate and address any blockers as they arise
• Lead with a strong risk and controls mindset, ensuring product processes meet the rigorous expectations of our customers, the firm, and regulators

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, controls, audit, or business operations
• Risk and controls oriented mindset
• Ability to prioritize projects and efforts according to business needs
• Ability to influence peers and effectively articulate to management
• Effectively create cross functional relationships and lead stakeholder meetings
• Self-starter with an ability to effectively solve problems, address blockers, and suggest ideas for improvement and prioritization
• Strong written/verbal communication skills
• Ability to manage multiple projects with competing priorities and timelines with a calm demeanor under pressure