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Apple Application Network Response Analyst United States, California, Elk Grove 10268533
23.01.2025
Description
Responsibilities of the role include: - Participate and lead meeting with global stakeholders in Support Enablement and Business & Process Support - Network with peers and senior internal personnel in areas of expertise to gain knowledge and share best practices - Present to senior leadership regularly and as needed - Regularly attend staff meetings and engage in discussion topics - Meet with Product Owners and IS&T business partners to drive issue resolution on a weekly basis - Break-fix support for tools used by Advisors, managers, and above such as Core, Enso, GBI Portal, MMT, and Safeview - Sustaining support for systems such as TDO, Slack, and PII, as well as other applications onboarded through the Support Intake Process - Outage management for lower-level application and network issues - Advisement to stakeholders on how to update support methods - Support for internal and supplier-side issues
Minimum Qualifications
- One plus year of experience working within Business and Partner Support Organization(s), including Apple Business Support, iOPs (Customer Advocacy or Carpe Facto), AppleCare Partner Relations, Customer Relations, Apple Product Verification and iOS activations, or SSL
- Ability to work independently and successfully navigate ambiguity
- Strong attention to detail with an ability to articulate findings succinctly
Preferred Qualifications
- Communicate effectively with peers and leadership to discuss process and procedures, new initiatives, stay aligned and gain agreement; talk through and resolve differences of opinion and personality conflicts in an effective and professional manner
- Effectively deliver feedback to peers and management
- Makes space to listen, learn, and amplify diverse perspectives and experiences
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $34.33 and $51.74/hr, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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