Td Bank Bilingual Eng/Fre Claims Advisor - Total Loss Auto 

Canada, Quebec, Montreal 

102621587

Montréal, Quebec, Canada

55,400 $/ $55,400 - 83,000 $/ $83,000 CAD

Job Description

Responsibilities include but are not limited to:

• Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's Automobile Policies and Procedures

• Delivers Legendary Customer Experiences

• Negotiates and settles claims within authority level and requests authorization where necessary.

• Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.

• Follows up with clients to ensure timely and accurate submission of documentation.

• Actively seeks new information, interpretations and techniques to ensure knowledge is current.

• Participates in the development of departmental procedures and directives.

• Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards.

Job Requirements

• 3+ years relevant experience

• Given that this role will be supporting the Quebec market, an AMF issued license to adjust claims in the province of Quebec will need to be obtained within a 120 day period

• Given that this role will be supporting the New Brunswick market, a license to adjust claims in the province of New Brunswick will need to be obtained within a 120 day period

• Bilingualism (Eng./Fre.) is required

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.