Juniper Advanced Services Manager 

India, Karnataka, Bengaluru 

102491335

Role and Responsibilities

Business :

• Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
• Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
• Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
• Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
• Engage with global teams for effective coordination of the deliverables
• Engage with Juniper Engineering with a keen desire to improve existing processes.
• Engage with IT and manage in-house tools migrations and development projects.
• Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
• Participate in organization-wide quality initiatives with a vision to improve customer experience

People :

• Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise
• Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
• Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
• Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
• Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.
• Recognize and reward accomplishments

Personal attributes:

• Passion for World Class Customer Experience
• Excellent Communication and Interpersonal skills
• People Leadership
• Strong problem-solving skills
• Customer/stakeholder engagement skills

Technical background

Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage. Juniper products understanding is a plus.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.