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NICE Professional Services Engineer Advanced 
India, Maharashtra, Pune 
813900272

29.05.2025

Seeking a skilled and experienced Professional Services Engineer, you'll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the client's needs and integrates seamlessly with their existing systems.

How will you make an impact?

  • Implementing various customized java-based solutions on top of NICE Workforce Management (WFM product on windows and/or Linux environment.
  • Lead product consulting call with customer team – understand their requirement/use case and provide product expertise.
  • Implementation and provide necessary support to customers and 3rd party integrators.
  • Work directly with NICE internal & customer teams to assist with any technical questions during the implementation.
  • Create technical documents as per NICE standards and processes.
  • Troubleshoot and resolve implementation defects and issues during project execution.
  • Maintain regular communication and updates to customers and NICE management throughout the project.
  • Implementation of software solutions on Windows and Linux environments
  • Application software implementation, support, and troubleshooting
  • Programing software design, implementation, testing and troubleshooting Servers.

Have you got what it takes?

  • 4-6 years of systems engineering/technical implementation delivery experience.
  • Engineering degree in a Computer/IT/Software or related Field.
  • Excellent communication and problem-solving skills
  • Proven ability to work in a dynamic team environment across geographically distributed.
  • Proven ability to learn new products/solutions.
  • Implementing and integrating large scale deployments of client-server solutions in the enterprise industry.
  • Proven ability to delight customers.
  • Ability to learn and adapt to new technologies independently and quickly.

You will have an advantage if you also have:

  • Presentation Skills
  • RHEL Linux
  • Windows Sever
  • Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman
  • SQL Objects, basic query, and update knowledge Development experience is a significant advantage.
  • Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory)
  • Linux Certified

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