NICE Professional Services Engineer Advanced 

India, Maharashtra, Pune 

813900272

Seeking a skilled and experienced Professional Services Engineer, you'll be the go-to expert for implementing and optimizing our software solutions ensuring that the software meets the client's needs and integrates seamlessly with their existing systems.

How will you make an impact?

• Implementing various customized java-based solutions on top of NICE Workforce Management (WFM product on windows and/or Linux environment.
• Lead product consulting call with customer team – understand their requirement/use case and provide product expertise.
• Implementation and provide necessary support to customers and 3rd party integrators.
• Work directly with NICE internal & customer teams to assist with any technical questions during the implementation.
• Create technical documents as per NICE standards and processes.
• Troubleshoot and resolve implementation defects and issues during project execution.
• Maintain regular communication and updates to customers and NICE management throughout the project.
• Implementation of software solutions on Windows and Linux environments
• Application software implementation, support, and troubleshooting
• Programing software design, implementation, testing and troubleshooting Servers.

Have you got what it takes?

• 4-6 years of systems engineering/technical implementation delivery experience.

• Engineering degree in a Computer/IT/Software or related Field.

• Excellent communication and problem-solving skills
• Proven ability to work in a dynamic team environment across geographically distributed.
• Proven ability to learn new products/solutions.
• Implementing and integrating large scale deployments of client-server solutions in the enterprise industry.
• Proven ability to delight customers.
• Ability to learn and adapt to new technologies independently and quickly.

You will have an advantage if you also have:

• Presentation Skills
• RHEL Linux
• Windows Sever
• Familiarity with SOAP and REST API as well as hands on using tolls like SoapUI and Postman
• SQL Objects, basic query, and update knowledge Development experience is a significant advantage.
• Familiarity with contact center field especially Workforce Management (Preferred but not Mandatory)
• Linux Certified

Tech Manager
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