Red hat Technical Account Manager - OpenShift Container 

United States, Tennessee, Nashville 

101405177

About The Job

Applicants residing in the Huntsville, Alabama area are preferred; however, applicants within commutable distances such as Chattanooga or Nashville, Tennessee are also encouraged to apply.

What You Will Do

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams

• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation

• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments

• Support customers implementing automated and containerized OpenShift cloud application platform solutions

• Specialize in Ansible Automation Platform, providing expertise on its implementation and use

• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams

• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage

• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.

• Provide strategic advice and guidance on current and future Red Hat products and solutions

• Manage customer cases, maintaining clear and concise documentation

• Collaborate with engineering, R&D, product management, and technical support teams

• Create and maintain technical documentation for issue resolution and knowledge sharing

• Manage and grow customer relationships through attentive, relationship-based support

• Visit customer in Huntsville 2-3 times weekly to ensure exceptional service experience

What You Will Bring

• Active Secret or Top Secret DoD security clearance; must be a U.S. citizen to fulfill government contract

• Prior customer experience in a technical support, software development or engineering, or quality assurance organization

• Experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform

• Experience with container technologies such as Docker, Podman, and Kubernetes

• Experience with IT automation platforms and their concepts; Ansible is a plus

• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative

• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects

• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

The following are beneficial but not required:

• Red Hat Certified Engineer (RHCE)

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

• Prior experience in a technical leadership or mentorship role

The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave