JPMorgan Client Operations Associate Bilingual English/Spanish 

United States, New Jersey, Jersey City 

10100099

As a Client Operations Associate-Bilingual English/Spanishwithin the Client Account Services (CAS) Custody Service (SVC) Delivery Team, you will act as a subject matter expert in Custody Account openings maintenance, global market entry and handle advance and complex customer onboarding. You will consult with businesses and clients to meet deliverables by recommending and selecting appropriate courses of action.You are responsible for project management of global account openings and associated documentation in line with internal and external Service Level Agreements (SLAs) and coordination of complex client requests including fund restructures, launches, and transitions. You will leverage your diverse perspective and expertise in Automation tools to contribute to developing innovative solutions for our clients and the team. You will also review and analyze market documents with clients and work with local agent banks for submission in accordance with market SLAs. This involves assisting clients with market restructures, fund mergers/name amendments, new requests, renewals, closures, and transition processes by providing analysis and working with local agent banks to provide clients with options.

Job responsibilities

• Manage the end-to-end custody account and markets opening processes by providing guidance to clients on all static data and documentation requirements
• Review and project manage the custody account opening processes inclusive of new, incremental, inquires and entitlement requests in support of clients' operational readiness
• Collaborate with key internal partners involved to ensure seamless client delivery and identify opportunities for process improvement, with a strong emphasis on quality and timeliness
• Drive automation and digital tools strategy by identifying efficiencies and implementing solutions
• Develop innovative and creative solutions to solve complex, real-world business challenges
• Utilize data and visualization to influence decision-making and drive business results
• Adopt the Skills of the Future Program to rapidly excel in an ever-changing environment
• Work proactively with clients to drive standardization and optimization, enabling us to meet a dynamic and complex agenda with agility
• Foster a culture where Diversity & Inclusion are integral to everyday interactions
• Collaborate with clients to standardize and optimize processes for agility in meeting dynamic agendas, while partnering with internal teams to ensure seamless client delivery and identify opportunities for process improvement, focusing on quality and timeliness
• Partner with CAS Coordination members to provide a seamless client experience and support for market entry

Required qualifications, capabilities, and skills

• Excellent written and verbal communication in both Spanish and English Languages
• Must have excellent interpersonal skills
• An understanding of client structure and formation documents is required
• Digital Tool Experience such as MS Office, Alteryx, Tableau and Xceptor
• Oral and written communication - ability to effectively interface clearly and concisely with clients and internal business partners
• Possesses good organizational, analytical, and problem resolution skills
• Stakeholders' Management - Client Service and relationship management experienced
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Experience in driving process improvements and automation initiatives
• Demonstrated ability to work collaboratively in a team-oriented environment
• Commitment to fostering a diverse and inclusive workplace

Experience and Skills

• Beneficial to have Custody Knowledge / Industry with an understanding of process and procedures, and global market entry knowledge
• Have an innovative and curious mindset to deep dive into Client inquiries
• Have experience in the Client Account Services from an investment banking perspective
• Experience working with complex and emerging markets
• Familiarity with market entry documentation and regulatory requirements