Uber Marketplace Strategy & Operations Manager 

United States, West Virginia 

100939750

As part of our Operations team, you’ll be at the center of it all—powering everything from daily improvements to big-picture strategy. You'll play a key role in keeping our marketplace balanced, efficient, and focused on delivering the best experience for our users. Whether it’s enhancing the experience for delivery partners, designing smarter incentives, or shaping how we launch new features, your work will directly influence Uber Eats’ success in Mexico.

• Lead strategic initiatives that improve the end-to-end experience for delivery partners, merchants, and customers

• Dive deep into data to identify trends, surface insights, prioritize challenges, and test solutions

• Partner closely with Product, Marketing, Support, and Analytics teams to roll out scalable, high-impact programs

• Develop and optimize processes that enhance service quality, reliability, and brand trust

• Track performance metrics and continuously improve key operational lever

• Advocate for delivery partners, ensuring their voices and experiences shape how we operate

• A minimun of 3 years of experience in operations, strategy, consulting, operations or data-driven roles

• English proficiency

• Strong analytical and problem-solving skills, with proficiency in tools like Excel

• Ability to think strategically and structure solutions to complex challenges

• Proven experience leading cross-functional projects that drive measurable business impact

• Comfortable navigating ambiguity and working in fast-paced, high-growth environments

• Excellent communication and stakeholder management skills

• Experience leading and developing high-performing teams

• Strong project management capabilities and a track record of delivering results collaboratively

• Background in marketplace businesses or on-demand platforms

• Familiarity with customer experience design or operational process improvement

• Experience working closely with Product, Engineering, or Analytics teams

• Previous roles in consulting, business strategy, or tech-enabled operations

• SQL experience

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .