דרושים Technical Support Manager

Company Overview:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.

Position Overview:

As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.

Key Responsibilities:

• Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
• Services supported:

- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.

- Office 365,Intune, Active Directory, Okta.

- Network printers and printers server IP telephony, and conferencing equipment.

• Deep troubleshooting of hardware and software issues.
• Research, diagnose, troubleshoot, and identify solutions to end-user issues.
• Follow standard procedures for escalation of unresolved issues.
• On/Offboarding of employees and changes throughout their lifecycle.
• Supporting large company events remotely through Teams and in-person
• Conference Rooms: Troubleshooting and configuration.

• Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
• Service-oriented, self-motivated, and a team player.
• Willing to support users in standby/shifts globally.
• Excellent written and verbal communication skills in English and Hebrew.
• Willingness to learn new IT areas and aspects.
• ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
• Windows 10/11 workstations: Deploying and supporting Windows endpoints.
• MAC OS: Deploying and supporting Windows endpoints.
• Active Directory: Users, computers, and group management.
• Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
• Basic knowledge & troubleshooting of computer hardware.
• Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.

Advantages:

Knowledge and experience
:

• Linux OS.
• PowerShell.
• Windows Servers.
• DNS, DHCP.
• Jira and Confluence
• Intune
• Microsoft Entra
• Microsoft Azure

As a Program Manager, you’ll be the bridge between vision and execution - leading cross-functional initiatives, aligning teams, and ensuring projects are delivered with impact.

What you’ll do:

• Drive the planning, execution, and delivery of high-impact programs across multiple teams.
• Partner with product, engineering, marketing, and operations to align on priorities and timelines.
• Develop and maintain program roadmaps, tracking milestones and key deliverables.
• Identify risks, resolve conflicts, and remove obstacles to keep initiatives moving forward.
• Foster clear communication and collaboration across all stakeholders.
• Continuously improve processes to support scaling and agility.
• Be part of the Program Management team, reporting to the Head of Program Management, in the Product and Technology growing department.

• 5 years of project management experience in a fast-growing tech company.
• Exceptional organizational and leadership skills with a hands-on, can-do attitude.
• Strong technical understanding - ability to grasp APIs, system integrations and dependencies, and bridging communication between technical and non-technical stakeholders.
• Strong communication and presentation skills, and the ability to influence without authority.
• Proven success managing multiple complex programs simultaneously
• Experience with agile methodologies

Responsibilities:

• Develop and implement organizational development practices aligned with the company's mission, vision, and goals.
• Initiate and lead organizational development programs based on the Units specific needs.
• Design and deliver leadership development programs to build leadership capabilities at all levels.
• Manage an annual OD work plan, including gap analysis, planning initiatives, content development, vendor and budget management, and process improvement.
• Lead global performance management processes, talent management programs, and innovation initiatives.
• Partner with HR and business leaders to align organizational development initiatives with business needs.
• Drive employee engagement initiatives to foster a positive and inclusive workplace culture.
• Analyze data and metrics to measure the effectiveness of organizational development programs and initiatives.
• Promote continuous learning and development opportunities across the organization.
• you will be part of a hyper-growth dynamic company with a super meaningful mission, and in your role, you will collaborate with smart and fun people.
• In your day-to-day job, you will have a voice and the ability to make an impact on individuals, teams, and the entire company
• We can ensure you that you will learn something new every day

• 5 + years of experience in OD in the global companies, preferably - high tech industry
• Experience in an HR Business Partner or HR Generalist role will be considered an advantage
• Experience in rolling out end-to-end programs around change management, leadership development, top talents and engagement surveys
• Strong Project management skills managing multiple cross-organizational projects and priorities in a fast-paced environment.
• Exceptional consulting, coaching and facilitation skills
• Ability to work effectively with diverse teams and build strong relationships.
• Excellent verbal and written communication skills in English
• Bachelor's degree in HR/Organizational Development / Psychology / Social Science or related field. A master's degree is preferred