דרושים Production Support

Provide hands-on technical support for hardware, software, systems, and services across the organization. Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person. Troubleshoot and resolve...

Provide technical support for both macOS and Windows computers. Work according to SLA’s and company IT policies. Manage your own ticket queue in our ticketing system. Maintain and update our...

Highly technical and analytical; will have a strong focus on operational excellence and quality management. Data and metrics driven focus, both qualitative and quantitative. Strong analytical background; comfortable in ambiguous...

Investigate and resolve complex customer issues escalated from Tier 2, ensuring minimal downtime and maximum customer satisfaction. Collaborate with R&D teams on debugging, fixing, and improving Kaltura products and services....

Lead and Mentor: Manage and develop a global team of highly skilled Tier 3 Technical Support Engineers. You will provide technical mentorship and performance feedback to ensure your team's continued...

Managing game escalations, including business and technical aspects. Performing in-depth troubleshooting including analytics events, reading and analyze game logs. Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues. Leading...

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone. Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired...