דרושים Desktop Support Specialist

Company Overview:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.

Position Overview:

As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.

Key Responsibilities:

• Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
• Services supported:

- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.

- Office 365,Intune, Active Directory, Okta.

- Network printers and printers server IP telephony, and conferencing equipment.

• Deep troubleshooting of hardware and software issues.
• Research, diagnose, troubleshoot, and identify solutions to end-user issues.
• Follow standard procedures for escalation of unresolved issues.
• On/Offboarding of employees and changes throughout their lifecycle.
• Supporting large company events remotely through Teams and in-person
• Conference Rooms: Troubleshooting and configuration.

• Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
• Service-oriented, self-motivated, and a team player.
• Willing to support users in standby/shifts globally.
• Excellent written and verbal communication skills in English and Hebrew.
• Willingness to learn new IT areas and aspects.
• ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
• Windows 10/11 workstations: Deploying and supporting Windows endpoints.
• MAC OS: Deploying and supporting Windows endpoints.
• Active Directory: Users, computers, and group management.
• Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
• Basic knowledge & troubleshooting of computer hardware.
• Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.

Advantages:

Knowledge and experience
:

• Linux OS.
• PowerShell.
• Windows Servers.
• DNS, DHCP.
• Jira and Confluence
• Intune
• Microsoft Entra
• Microsoft Azure

Wake up for this:

• Develop, manage and optimize on/offsite strategies to improve organic search engine performance and set goals to ensure relevant results and a positive user experience.
• Monitor and optimize Google Search Console and a variety of SEO tools.
• Work with Development and Marketing teams to ensure correct implementation of SEO recommendations and best practices as well as understand areas of improvement.
• Stay up-to-date with the latest tools, trends and changes with SEO and major search engines.

• Strong technical SEO skills
• SEO expert with at least 5 years’ experience in an international company.
• Proven experience of growing a site to more than 100k visitors per month
• Experienced with a track record of successful SEO program execution.
• Strong with search ranking, optimization factors and key algorithm updates.
• AI & LLM Optimization - Optimize content for AI-driven search engines
• Apply prompt engineering and retrieval optimization to maximize brand visibility across AI- powered platforms.
• Proficient in web analytics software, keyword tools and SEO tools.
• Analytical and strategic thinker with the ability to interpret data and trends
• Familiar with HTML, CSS and JavaScript as they relate to SEO.
• Experienced with WordPress.

• Provide technical support for both macOS and Windows computers.
• Work according to SLA’s and company IT policies.
• Manage your own ticket queue in our ticketing system.
• Maintain and update our knowledge base and internal IT resources.
• Deliver excellent customer support to employees worldwide.

• Strong problem-solving skills with technical issues and ability to learn new technologies.
• Hands-on experience with storage management.
• Familiarity with ITIL practices (certification is a plus).
• Ability to work with and manage IT ticketing systems.
• Proficiency in both oral and written communication (English & Hebrew).
• Experience working with both macOS and Windows environments.
• A strong “can do” attitude.

• Experience supporting meeting rooms and Zoom conference rooms.
• Advanced knowledge of ticketing systems and workflows.
• Additional IT certifications (e.g., Microsoft, Apple, Cisco).

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

About the Role:

is seeking a highly experienced and technicalto optimize and enhance our Salesforce platform. This role is crucial for translating complex business requirements into efficient, scalable technical solutions and maintaining seamless data flow across our integrated applications.

System Design & Process Optimization:

• Collaborate with business stakeholders to gather, analyze, and document complex business requirements.
• Design, recommend, and implement scalable, best-practice Salesforce solutions to streamline business processes.
• Serve as the platform expert, advising on how to best leverage Salesforce capabilities for maximum efficiency.

Configuration, Automation, and Customization:

• Design and implement advanced automation solutions.
• Develop custom objects, fields, formula fields, page layouts, record types, and validation rules.
• Manage sandbox environments, data deployments, and the release management process.
• Perform all standard administrative tasks including managing user roles, profiles, permission sets, sharing rules, and security settings.

Integration and Data Management:

• Design, configure, and maintain robust integrations between Salesforce and external business applications such as Slack, Outreach, and Hubspot .
• Develop and manage complex data integrations using dedicated iPaaS tools, with specific experience in Workato .
• Work with APIs and integration tools to ensure reliable and secure data flow between systems.

Quality Assurance (QA) and Support:

• Develop and execute detailed test plans for all new features, configurations, and integrations to ensure system stability.
• Provide advanced-level support and troubleshooting for complex technical issues, serving as a primary escalation point.
• Create and maintain detailed system documentation, including design specifications and process maps.

Requirements:

• Experience: 2 years of hands-on experience as a Salesforce Administrator or Systems Administrator, managing an enterprise-level Salesforce instance.
• Automation Expertise: Expert proficiency in building complex automation using Salesforce Flow .
• Integration Tool Experience: Proven, hands-on experience with the Workato integration platform, or similar iPaaS tools, to connect Salesforce with other applications.
• Technical Skills: Proficiency in configuring the Salesforce platform, including declarative tools and the data model.
• Custom Code: Familiarity with Apex, Visualforce, and LWC sufficient for troubleshooting, performing minor modifications, and collaborating effectively with developers.
• Application Integration: Demonstrated success in integrating Salesforce with sales, marketing, and communication platforms like Outreach, Hubspot, and Slack .
• Data Management: Strong understanding of data security, data modeling, and governance.

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

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