דרושים Amazon Dedicated Cloud Analyst Database Services Dbs

, Consumer services and Marketplace tools.

As a Product Analyst, you will go beyond the numbers—defining, analyzing, and translating data into actionable insights about our business, users, and product features. You’ll also design and analyze both randomized and non-randomized experiments to optimize performance.

You’ll work closely with , and stakeholders from other business units to drive key product decisions and shape the product strategy and roadmap.

Key Responsibilities

• Conduct quantitative research to drive product recommendations, including cohort analysis, user personas, behavioral segmentation, forecasting, and impact analysis
• Design and analyse randomised and non-randomised experiments to optimise product performance and understand user behaviour
• Collaborate with cross-functional stakeholders to identify business needs and execute end-to-end analytical projects.
• Deliver clear, effective presentations of insights to stakeholders at all levels, using visual representations of data.
• Develop and automate reports; build and refine dashboards to provide scalable insights for multiple stakeholders.
• Analyze our strategic position against competitors and provide insights that drive value and support our vision.
• Define key metrics, analyze usage patterns, and solve challenges that hinder progress toward objectives and key results (OKRs).Lead independent research and develop new analytics methods during dedicated weekly project time.

• 3+ years as a product analyst or business analyst — Must
• BA graduate in Statistics/ Mathematics/ Computer Science/ Industrial Engineering/ Economics
• Excellent knowledge of SQL — Must
• Experience with Python or R — Must
• Knowledge of statistics - Must
• Experience and deep understanding of AB tests and the maths behind it — Must
• Experience with Mixpanel or Amplitude - Nice to have
• Experience working with BI-tools
• Strong data visualisation skills — ability to effectively communicate performance and business impact to the broader business
• Ability to ask the right questions and use both quantitative and qualitative metrics to answer them
• Experience in translating analysis results into product recommendations and business questions into an analysis framework
• Sharp communicator and a confident presenter
• Experience with B2C mobile apps, Marketplaces, SaaS Platforms, and B2B products — advantage
• English proficiency — Must
• Knowledge of Econometrics or Machine Learning - an advantage
• Fluency in Hebrew and Russian - an advantage

Job Summary

You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.

Key Responsibilities

• Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
• Support onboarding activities for new customers
• Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
• Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
• Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
• Help drive consistency and quality in how incidents and threat intelligence are communicated externally
• Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

Preferred Qualifications

• 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
• Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
• Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
• Experience reviewing, drafting, or presenting incident reports and security findings
• Familiarity with Cortex XDR or Cortex XSOAR
• Experience onboarding new security services or clients
  

This role includes participation in our weekend coverage rotation supporting global MDR operations:

• 3 weekends per month Tuesday - Saturday schedule)

• 1 week per month with a Monday– Friday schedule

• May require evening and night shifts aligned to operational needs

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Engineer on the Data Classification team, you’ll design and development of scalable solutions that help customers understand and protect their data. You’ll work across the full product lifecycle- design, implementation, testing, and deployment—while collaborating with cross-functional teams to ensure seamless integration. Beyond your own contributions, you’ll raise the bar for those around you, driving innovation, mentoring teammates, and pushing for continuous improvement.

Your Impact

• Develop solutions for data security and classification using Rust, Python & Golang
• Contribute to feature development (design, implementation, testing, deployment)
• Collaborate with cross-functional teams for product and infrastructure integration
• Innovate solutions for high-scale data operations
• Serve as a leader, improving the work of others
• Generate ideas and participate in brainstorming
• Identify and push for team improvements

Your Experience

• BSc in Computer Science with 5+ years, or MSc with 3+ years, or equivalent military experience
• Experience with systems-level languages (C++, C, Go, etc.)
• Deep understanding of memory management
• Strong understanding of application and OS interaction
• Experience with multi-threaded and multi-process development with a performance focus
• Familiarity with CI/CD pipelines and cloud infra - Have the ability to “make stuff work" on top of writing good code

Advantages

• Experience in Rust - Big advantage
• Python/Go experience
• Comfortable with Regex & Character encodings
• Experience with applications running remotely at scale
• Familiarity with Cyber Technologies, Information Security and Software Security, etc

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build and launch enterprise class products throughout the entire product lifecycle - collect customers’ feedback and hear their need, prioritize features and trade offs, write the product requirements and work closely with engineering group to deliver the roadmap

• Lead core pillars within Cortex cloud DSPM and grow them to new horizons by bringing innovative and disruptive approaches, and ensure that they can be effectively launched

• Working effectively with all areas of the organization in a global company, from engineering to sales

• Understand cloud and data security practitioners, often being able to directly relate to and understand use cases

• Work closely with our customer success, marketing and sales teams on supporting existing customers, identifying common user problems and taking the solutions you define to market

Your Experience

• 5+ years in product management with at least 3+ working on SaaS products

• 3+ years working in cloud security

• Proven technical background in a development or research role

• Inherent passion for cybersecurity and solving problems

• Great communication skills and a passion for telling stories to different audiences

• Drive to design new, innovative and disruptive solutions

• Strong desire to take ownership of new technology products and their full life cycle

• Team player with a can do approach

• BS/MS in Computer Science, Other engineering/technical degree or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

In this role, you’ll have the opportunity to:

• Drive Strategic Vision - Define and execute the long-term strategy for our identity solution, ensuring alignment with overall business goals and industry best practices
• Lead Innovation - Spearhead groundbreaking projects and research in identity, developing advanced technologies and methodologies that set new industry standards
• Architect Solutions - Design and oversee the implementation of robust, scalable, and secure architectures, solving the most complex challenges with innovative solutions
• Mentor and Develop - Provide thought leadership and mentorship to engineering teams, fostering a culture of continuous learning, professional growth, and technical excellence
• Collaborate Across Teams - Work closely with cross-functional teams, including product management, platform, and other stakeholders, to ensure cohesive and effective development strategies
• Advance Your Career - Engage in high-impact initiatives and leadership opportunities, with access to advanced professional development resources and strategic projects that shape the future of identity security

Your Experience

• 8+ years of hands-on experience in Software Engineering
• Experience in Go/Python/Java or similar languages
• Experience in building and managing distributed cloud-based SaaS applications
• Proficiency in at least one cloud provider (AWS, GCP, Azure)
• Experienced with a variety of database technologies (Mysql / Cassandra / Google BigQuery / Amazon Redshift / ElasticSearch)
• Experienced with monitoring, profiling and enhancing system performance
• You are proactive and a system thinker who always strives to push the product forward - Ability to lead POCs and incorporate new technologies
• Mentor team members, provide guidance and support in both design and development phases
• Excellent written and verbal communication skills
• Advantage - Experience with IDP providers (OKTA, Entra, AD, etc)

Preferred Qualifications

• B.Sc. or M.Sc. in Computer Science, Software and Computer Engineering, or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support on an as-needed basis

Your Experience

• Experience of minimum of 4 years in support roles
• Required experience with AWS, Azure, and/or GCP
• Knowledge in containers and Kubernetes concepts - Must
• Hands on troubleshooting containers and Kubernetes (Preferable)
• Experience using API
• Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
• Experience with Linux and Windows systems
• Excellent written and verbal communication skills
• Ability to work well is a diverse team environment
• Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
• Previous experience with Prisma Cloud or Cortex XDR (optional)
• Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
• Familiarity with information security concepts, such as CVE, CVSS, etc.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
• Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• 5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments
• Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers
• Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP
• Strong knowledge of operating systems, virtual machines, and containers
• Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT)
• Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments
• Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting
• Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash
• Strong consulting, project management, time management, and organizational skills
• Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders
• Full professional fluency (written and verbal) in both English and Hebrew
• Strong problem-solving, critical thinking, teamwork, and relationship-building abilities
• Prior experience with IDF computer units - a plus
• Active Israeli MOD security clearance - a plus

Bonus Skills

• Prior experience in similar vendor Technical Support Centers
• Knowledge of CNAPP, CSPM, cloud security certifications, or cloud compliance tools
• SaaS experience, CI/CD processes, and Infrastructure as Code familiarity

All your information will be kept confidential according to EEO guidelines.