דרושים Customer Representative ב-United States

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Managing the entire Customer Journey for an assigned portfolio of Customers.
• Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.
• Define and execute Customer Success plans that drive both adoption and value.
• Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
• Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.
• Identify risks, manage escalations, and collaborate cross-functionally within Orca.
• Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).
• Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.
• Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.
• Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc.
• In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.

• Bachelor’s degree or equivalent work experience.
• 5+ years experience in customer success, account management, engagement management, or post-sales roles related to driving positive customer outcomes and adoption.
• 2+ years of experience working with Cloud Security, CyberSecurity, or SaaS products.
• Ability to communicate, operate and communicate in various organizational levels both internally and externally.
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud.
• Thrive in a fast pace, dynamic environment.
• Excellent written, verbal communication skills, & problem-solving skills.
• A passion for creating and maintaining relationships, while working in a tight-knit community culture.
• Ability to manage competing priorities.
• Passion for driving customer success that results in renewals, upside, and retention.
• Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
• Experience with tools like Salesforce, ChurnZero, Gainsight and Slack.
• Up to 30% required.

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

As a , you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.

You’ll combine with , serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.

• Serve as the trusted technical advisor for Orca’s most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
• Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
• Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies .
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
• Present platform value and innovation in executive-level business reviews.
• Collaborate with Sales on renewals, expansions, and long-term strategic growth.
• Provide insights and feedback to influence Orca’s product roadmap and customer experience .

• 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
• Proven experience with enterprise cloud environments (AWS, Azure, GCP).
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines .
• Strong understanding of cloud security architecture and the CNAPP ecosystem .
• Proficiency in scripting, automation, and API integrations .
• Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
• A passion for helping customers operationalize security at scale and deliver measurable value.
• Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS) .

At Orca, you’ll join a passionate global team on a mission to make cloud security frictionless. You’ll work alongside innovators who challenge norms, build boldly, and care deeply about customer success.

Essential Responsibilities:

• Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
• Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.
• Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
• Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
• Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Actively engage business owners who are interested in funding for their business
• Build exceptional relationships with business owners by establishing rapport and developing trust to understand their borrowing needs
• Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
• Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
• Meet and exceed established sales and quality goals
• Utilize Salesforce to log, track and maintain customer records
• Embrace PayPal’s Culture and Values and be passionate about providing a world class customer experience

Preferred Qualifications:

• Bachelor’s degree or equivalent practical work experience
• Prior experience in sales, account management or inside sales within a B2B environment or marketing, financial services, or business development experience
• Superb interpersonal skills and the ability to build relationships and trust quickly over the phone
• Competitive nature with a strong passion and work ethic to exceed personal and professional goals
• Ability to work collaboratively and effectively, both on a team and individually, in a high energy, ever-changing, dynamic sales environment
• Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
• Strong communication skills to enable positive interaction with business owners and all levels and functions within the organization
• Proven experience adapting and thriving in a constantly changing environment

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with immediate team members to manage partnerships.
• Engage in regular communication with partners to ensure satisfaction.
• Suggest improvements to team processes and efficiencies.
• Contribute to the development of solutions for partner-related issues.
• Exercise judgment on issues of importance within the team.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the partner’s needs
• Educate partners on the functionality, benefits, and value of PayPal products
• Identify and recommend additional products to help the partner maximize PayPal’s value
• Execute multiple projects simultaneously
• Supporting partners through the process of implementing PayPal products on their platforms by providing guidance on the integration and engaging cross-functional teams when needed
• Identify the proper internal contacts needed by building a network of cross-functional relationships
• Consistently follow-up until project is completed
• Demonstrate a strong ability to close the deal while maintaining a high-level of partner satisfaction
• Meet and exceed established productivity goals

Qualifications:

• Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
• Top notch listening and communication skills, both verbal and written
• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
• A world-class communicator who can articulate complex ideas in concise and clear language
• Ability to keep multiple projects on track that involve complex solutions
• Comfortable networking to allow for seamless execution of projects with many moving parts
• Demonstrated proactive approaches to problem-solving in order to complete projects
• Must be highly organized, easily adaptable, and thrive on developmental feedback
• Highly competitive with a fire burning inside

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please