דרושים Business Partner ב-United States, Virginia, Richmond

Job Description:

Job Description:

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Required Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Do these statements describe you? If so, please consider this role!

• You take pride in delivering high-impact work that allows your team to grow & develop with a clear sense of purpose

• You enjoy seeking and actioning stakeholder feedback

• You get excited about using technology to solve problems while making connections that make work easier to get right

• You enjoy leading at scale high-performing teams toward great results and transforming operations to provide exceptional service and insights

• You thrive in service recovery - when something goes wrong you understand and evaluate the experience to make it right

• Your ideal work style includes new challenges every day, making connections, and leading complex operations across multiple geographies

The Global Partner Services (GPS) organization is seeking a

Qualities you’ll bring:

Leadership

• You are an influential, supportive leader with a passion for building a vibrant team culture.

• You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.

• This role will lead and manage 2-3 direct reports and an overall organization of ~3,000 associates

Process and Operational Excellence

• You have a proven track record of effectively leading well managed processes in an operations environment.

• You utilize data and insights to monitor process and operations effectiveness and identify and implement continuous improvements.

• You elevate needs & drive change, improving delivery, quality and efficiency to improve customer experience

Innovative Problem Solving

• You enjoy solving complex problems across processes and technology and work well with others to identify problem statements and potential solutions

• You have a deep understanding of operations and how small adjustments can have outsized impacts (both positive and negative)

Teamwork

• You can work closely with others across a matrixed environment to improve dependencies and move shared work forward

• You are a good communicator and active listener, making it easy for others to share ideas, concerns and feedback

Specifically this role will be responsible for:

• Manage multiple LOBs stakeholder engagement

• Leadership of multiple teams and verticals

• Coach, develop, mentor direct reports and a broader multi level organization

• Lead and manage projects and initiatives and partner on transforming our customer service journey to best in class

• Manage 2-3 direct reports who will have direct reports as well; This Senior Manager will be a leader of leaders and will have oversight of thousands of associates in multiple geographies

Travel Expectations

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 5 years of experience in Operations

• At least 5 years of People Leadership Experience

• At least 3 years of Relationship Management Experience

• At least 3 years of Process Management or Project Management Experience

• At least 3 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor's Degree in Business, Organizational Behavior, Process Management, Human Resources or Mathematics

• At least 6 years of experience in Operations

• At least 6 years of People Leadership Experience

• At least 5 years of Relationship Management Experience

• At least 5 years of Process Management or Project Management Experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world-class professionals to evaluate and recommend enhancements to line of business fraud programs that will help make Capital One a leader in fraud risk management. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities include, but are not limited to:

• Oversight and effective challenge of 1st line fraud programs and decisions

• Performance monitoring and analysis of trends and identification of emerging risks

• Drive step-change improvements in performance by connecting drivers of trends to historical behaviors and through cross-lines of business threat and best practice sharing

• Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection

• Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital One

:

• Strong analytical skills: Proven track record of decision making and problem solving based on analytics

• Strong business judgment, leadership and integrity

• Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise

• Have a strong bias for action and a drive to get things done

• Ability to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment

Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5+ years of experience in analysis

• 2+ years of experience in financial services

• 1+ year of experience in consulting

• 2+ years of experience in people management

• 3+ years of experience in fraud risk management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

General Responsibilities:

• Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

• Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products

• Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment ■

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
• At least 1 year of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 1+ years of experience in Statistical model building
• 1+ years of experience in market research
• 1+ years of experience in SQL querying
• 2+ years of experience in business analysis
• 1+ years of experience in consulting

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

General Responsibilities:

As a Senior Manager, Workforce Planning Lead, you will play a critical role in shaping the future of Capital One's global workforce within our dynamic Technology or Product organizations. Reporting to the Director of International Workforce Planning, you will be responsible for leading comprehensive annual and long-term workforce planning cycles for a specific portfolio of Technology or Product teams. You will act as a strategic partner to senior leadership, leveraging data-driven insights to develop proactive talent strategies that align with business objectives and drive innovation.

This role demands a blend of analytical expertise, strategic thinking, and strong stakeholder management. You will be instrumental in translating business strategies into actionable workforce plans, identifying critical talent needs, and collaborating across various functions to ensure a robust and adaptable workforce.

Key Responsibilities:

• Strategic Partnership & Consulting: Act as a trusted advisor to assigned Technology or Product senior leaders, understanding their strategic priorities, product roadmaps, and organizational needs to inform workforce planning. Partner closely with Talent Acquisition, HR Business Partners, Finance, and other relevant functions to ensure integrated planning and seamless execution of workforce strategies.

• Demand Forecasting & Analysis: Lead the development of detailed annual and long-term talent demand forecasts for your assigned portfolio, considering current and future project pipelines, technology trends, and market dynamics.

• Supply Analysis & Gap Identification: Analyze internal and external talent supply data to identify potential workforce gaps, surpluses, and skill adjacencies. Proactively identify risks and opportunities related to talent availability.

• Workforce Plan Development: Develop comprehensive workforce plans, including headcount projections, location strategies, skill-set requirements, and recommendations for talent acquisition, development, and retention.

• Data-Driven Insights & Reporting: Proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation,Utilize quantitative and qualitative data to generate actionable insights into workforce trends, performance, and future needs. Prepare compelling reports and presentations for senior leadership.

• Process Enhancement: Contribute to the continuous improvement of workforce planning methodologies, tools, and processes, championing best practices and leveraging technology to enhance efficiency and accuracy.

• Market Intelligence: Stay abreast of external market trends, competitive landscape, and talent availability within the technology or product sectors to inform planning decisions.

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in quantitative analysis

• At least 2 years of experience in qualitative analysis

• At least 1 year of experience in people management

• At least 1 year of experience in project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5+ years of experience in quantitative analysis

• 5+ years of experience in qualitative analysis

• 2+ years of experience in people management

• 2+ years of experience in product development

• 2+ years of experience in financial modeling

• 2+ years of experience in economic forecasting

• 2+ years of experience in project management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Responsibilities:

• Develop and execute strategies to acquire new customers and design strategic partnerships for the data security product.

• Identify, contact, and engage potential customers and partners, conduct thorough needs assessments, and tailor initial pitches to align with their specific requirements.

• Lead the proposal process for prospective customers and partners, including negotiation strategies, pricing structures, and competitive benchmarking.

• Serve as the primary relationship manager for new customers and strategic partners, overseeing account activities, resolving issues, and identifying cross-selling opportunities for the data security product.

• Track and report on the progress of customer acquisition and partnership development efforts, including lead management, pipeline growth, sales forecasting, and key performance metrics.

• Conduct in-depth market and industry analyses to pinpoint new customer segments and potential strategic partnership opportunities for the data security product.

• Collaborate with Marketing & Analysis, Infrastructure Development, and Operations Teams to create customized solutions and partnership packages tailored to the specific needs of new customers and partners, ensuring adherence to all obligations.
  

Basic Qualifications:

• Bachelors Degree in Finance, Marketing, Business, Technology or military experience

• At least 5 years of experience in Software Sales (selling to large scale accounts)

• At least 2 years of experience in People management

• At least 1 year of experience in New product development
  

Preferred Qualifications:

• At least 5 years of experience with consistent target achievement as a quota-carrying Account Executive selling technical B2B software greater than $100k ARR into Fortune 500 and similar accounts in security, data, infrastructure or similar spaces.

• Ability to follow a defined sales process to run and close complex deals, including use of MEDDPICC or similar qualification methodologies.

• Ability to prospect to create net new pipeline, directly through partners

• Experience working with tech and SI partners to deliver joint value to end customers

• Understanding of data security market

• Masters Degree in Business Administration (MBA)

• At least 3 years of experience with CRM and other GTM tools such as Salesforce, Zoominfo, etc.
  

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.