דרושים Business Development Manager ב-United States, Utah, Sandy

How will you make an impact?

• Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided.
• Identify journeys that will achieve the contract volumes, ensuring that the journeys provide. value to the client and leverage Proactive AI Agent’s capabilities and differentiators.
• Maintain a strategic client success plan, building on their business drivers.
• Construct business cases for all journeys to guide objectives and prioritization.
• Co-ordinate all activities, enquiries and escalations with the client.
• Clearly document and communicate technical configuration requirements.
• Delivery of high quality technical and process architecture.
• Help customers understand and adopt relevant CE features and functionality.
• Identify and communicate growth opportunities.
• Monitor and effectively communicate metrics, performance and value.
• Deliver quarterly business reviews internally and to clients.
• Provide technical, customer experience, security and project delivery guidance.
• Develop operational client stakeholder relationships, becoming a partner and trusted advisor.
• Maintain effective relationships with pre-sales, professional services, and technology teams.
• Partner with the Account Executive.

Have you got what it takes?

• Bachelor's degree in a related technology field. MBA Preferred
• Project delivery experience in an IT or customer-facing environment
• Process mapping and creating business requirements.
• Strong commercial awareness
• Numerate and able to conduct data analysis using Excel or other common tool
• Relationship management experience
• Great verbal and written communication skills
• Experience working in/with large corporates, navigating/managing processes

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Individual Contributor

As an Engineering Manager, a Typical Day Might Include the Following:

• Provide leadership in design, delivery, and support of software and platforms
• Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
• Participate in project scope, schedule and cost reviews.
• Understand product capabilities and limitations.
• Identify and implement ways to improve and promote quality.
• Responsible for new product software development and quality.
• Maintenance of software/bug fixes.
• Release scheduling.
• Keeps abreast of new technologies.
• Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize employee career development in an effort to grow NICE CXone’s internal pipeline of leadership talent
• Prioritize and manage department activities and projects in accordance with the department's goals.

To Land This Gig You'll Need:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Master’s degree in Computer Science or Business Management preferred.
• ​Relevant certifications also preferred among other indications of someone who values continuing education.
• 8+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, C#, C++, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
• Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
• Proven history of delivering on deadlines/releases without compromising quality.
• Experience with Agile software development and SCRUM methodologies.
• Excellent interpersonal skills with all kinds of people at all levels of the organization.
• Ability to work through conflict, gain trust, and influence outcomes
• Strong verbal and written communication skills.​

Bonus Experience:

• Experience with telephony, networking, hosted applications, or other similar technical products.
• Telecommunications experience with IVR applications or telephony apps.
• Experience with user acceptance testing, regression testing and integration testing.

This position directs, establishes, maintains, and plans the overall direction and goals for a set of NiCE products that are integrated into or enhance the CX Platform. Drives product roadmap and backlog activities for the integration of a group of products made up mainly of NiCE Voice of the Customer solutions, and VaaS solutions. This role acts as skills are required in order to manage the relationship between the NiCE LoB’s.  The role coordinates and negotiates product issues with the engineering, operations, marketing, training and sales groups. Interacts with customers, sales, development, training, and product marketing to define requirements, and directs interaction with Engineering and Systems Architecture, and VaaS counterparts. The role is integral to the success of the GTM of the products that use the CX Platform.

How will you make an impact?

• Proactively seek feedback from customers and prospects.
• Analyze, document, and communicate intelligence regarding client and prospect feedback looking specifically for unfulfilled needs for new opportunities.
• Analyze, document, and communicate intelligence regarding industries and markets including trends and new opportunities.
• Analyze, document, and communicate intelligence regarding competitors capabilities, key strengths and weaknesses, pricing, and competitive positioning.
• Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments.
• Plan, document, and communicate new product development and product improvement projects with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans.
• Perform analyses to aide in decision making regarding feature improvements and new feature developments.
• Acting subject matter expert expected to know and understand new features and feature improvement.
• Train employees and agents to better understand new products and product improvements.
• Occasionally work with sales to assist with sales opportunities.
• Day to day project management, coordination, and delivery of projects related to assigned products.
• Occasional travel for client visits, tradeshows, and sales support.
• Perform other duties as assigned.

Have you got what it takes?

• Bachelor’s degree preferred.

• 6+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.
• Knowledge of telecommunications, long distance and networking a significant plus
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Requires interaction with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences.

• Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
• Excellent skills with specialized computer software for drafting and producing documents and diagrams
• Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic
• Works well in fast paced, high pressure environments with the ability focus on goals and objectives

Key Responsibilities:

• Channel Ownership: Own the Digital Social and Messaging channels at NiCE, including managing partner relationships and driving innovation and alignment in social messaging.
• Product Strategy: Develop and implement product strategies that align with the company's vision and market demands and drive tactical delivery of short-term items.
• Market Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats.
• Product Development: Collaborate with cross-functional teams, including engineering, User Experience, and marketing to drive product development from ideation to launch. Expect to work directly with Developers in the USA, Czech Republic, and India.
• Customer Focus: Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience. You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams.
• Roadmap Management: Create and maintain a detailed product roadmap, ensuring timely delivery of product milestones. This includes creating JIRA artifacts, tracking, these and escalating any potential issues as they arrive with recommendations on resolution.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Stakeholder Management: Effectively communicate product vision, strategy, and progress on short and long term requirements to internal and external stakeholders.

Qualifications:

• 5+ years as a Product Manager working in a SaaS environment following Agile software delivery and SDLC processes are required. Experience working with social partners like Meta and Apple is a plus, as is knowledge of Jira and Contact Centers.
• Proficiency in product management tools and methodologies
• Bachelor’s degree or equivalent experience in Business, Marketing, Engineering, or a related field; MBA desirable but not required
• Strong analytical and problem-solving skills plus the ability to work effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills and experience working with distributed teams in different countries is desirable

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

As ayou’ll be an effective and fearless communicator who can smoothly navigate objections on a sales call. The role involves researching companies and contacts, outbound campaigns and eventually working with senior account executives to move deals through the pipeline. It is a dynamic role that fits high energy, collaborative and smart salespeople. A person with the ability to speak and write in Spanish is highly desired.

How will you make an impact?

• Identify potential customers through various methods, such as online research, social media, networking events, and industry databases.
• Compile lists of potential leads to target based on ideal customer profiles and market segments.
• Make initial contact with potential leads through phone calls to introduce the company’s products or services.
• Determine the suitability of leads based on predefined criteria such as budget, authority, need, and timeline (BANT).
• Arrange meetings or product demonstrations between qualified leads and the sales team.
• Maintain accurate and up-to-date records of all interactions with leads in the Customer Relationship Management (CRM) system.

Have you got what it takes?

• Inside sales experience in technology
• Experience with financial or banking solutions preferred
• Dynamic self-starter with strong communication skills, “Hunter” mentality and a can-do attitude
• Proficient with web presentation tools
• Experience working with Salesforce.com a plus
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to succeed in a quick sales cycle environment

You will have an advantage if you also have:

• Experience/knowledge of Actimize solutions.

Director of Sales
Individual Contributor

As a Sales Development Intern, a Typical Day Might Include the Following:

• Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.
• Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.
• Participate in other lead generation campaigns as defined by management.
• Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.
• Meet or exceed Lead Development quotas as defined by management.
• Maintain comprehensive knowledge of current and future NICE CX products and services offered.
• Interact as necessary with assigned territory sales team.
• Attend meetings and trainings as required.

To Land This Gig You'll Need:

• Junior or Senior in a Marketing, Business Management, or related program.
• Coursework or experience relating to: marketing, communications, business management.
• Previous experience with customer service.
• This is a full time internship position. Ideal candidates should be available to work 40 hours per week.

As a Sales Development Intern, a Typical Day Might Include the Following:

• Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.
• Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.
• Participate in other lead generation campaigns as defined by management.
• Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.
• Meet or exceed Lead Development quotas as defined by management.
• Maintain comprehensive knowledge of current and future NICE CX products and services offered.
• Interact as necessary with assigned territory sales team.
• Attend meetings and trainings as required.

To Land This Gig You'll Need:

• Junior or Senior in a Marketing, Business Management, or related program.
• Coursework or experience relating to: marketing, communications, business management.
• Previous experience with customer service.
• This is a full time internship position. Ideal candidates should be available to work 40 hours per week.