דרושים United States, San Luis Obispo

[[hiringManagerName]]
Namrata Jayaswal

3rd shift hours: Sunday through Thursday 9:30PM to 5:30 AM

Shift times vary by half an hour

About the role:
Primary focus is to build product by following processes to meet production goals.

Your responsibilities will include:

• Understands and adheres to safety policies and practices.
• Responsible for quality and adheres to manufacturing process requirements, the Boston Scientific Corporation Quality Policy and the Strategic Quality Process (SQP).
• Builds product by following all processes in which certified (in their most current revision), and completing other assigned work, while meeting manufacturing goals and metrics.
• Demonstrates and applies a solid understanding of Lean Manufacturing and related principles.
• Knows and applies flex strategy, rotates as necessary and works well with all group members, both within the team and cross-functionally.
• Maintains accurate records, including training files and shop floor paperwork (SFP).
• Willingly participates in Shared Responsibility and continuous improvement teams.
• Understands and follows all BSC and site-specific policies and procedures.
• Responsible for attending and passing all required core BSC and site-specific training (i.e. QS Basics, RTK, Lean Training).
• Performs routine functions of SAP specific to the area (i.e. e-kanban boards, issuing/de-issuing, confirmations).
• Willing to become a Certified Back-Up Trainer (CBT) as determined by the supervisor. If acting as a CBT, responsible for training others and maintaining accurate training files for others. Actively involved in monitoring and maintaining accurate SFP.

Required qualifications:

• High School Diploma or equivalent
• Some experience in manufacturing
• Previous experience in manufacturing, performing inspections, operating equipment
• Experience with Lean Manufacturing and related principles
• Experience with maintaining accurate records including training files and shop floor paperwork
• Experience with SAP or other manufacturing execution software programs
• Experience training others

Preferred qualifications:

• Minimum of 6 months of experience in manufacturing is preferred
• Previous medical device experience preferred, but not required.

This position requires proficiency in communication and understanding of English, including reading work instructions to consistently build defect free medical products.

Maximum Salary: $51,064

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for
exempt, non-salesroles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.

You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.

Your responsibilities will include:

• Proposing system configurations compatible with endoscopic procedure room equipment

• Managing clinical and technical customer relationships and expectations

• Ensuring seamless evaluation periods and resolving adoption barriers during implementation

• Capturing, tracking, and reporting customer issues through the Quality system

• Providing technical and process support both onsite and remotely in collaboration with internal teams

• Documenting systems and procedure rooms for remote support purposes

• Updating account records, and creating installation and field service reports in Salesforce

• Partnering with R&D and Commercialization teams to support new product launch activities

• Reporting field activities and performing electronic troubleshooting and component replacement

• Delivering in-servicing and training sessions for medical personnel

• Performing preventative and corrective maintenance and product upgrades

• Handling complaints and documenting them in the complaint handling system

• Installing systems and performing related duties, including special projects

Required qualifications:

• Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience

• Proficiency in computer networking, equipment troubleshooting, and administrative tasks

• Familiarity with standard electronic test equipment

• Ability to travel frequently and on short notice (up to 85%)

• Ability to manage expenses, coordinate travel, and handle customer interactions professionally

• Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements

• Clean driving record

• Ability to lift up to 75 lbs and sit/work at a computer for extended periods

• Experience working in hospitals and/or ambulatory surgery centers

• Strong verbal and written communication skills across diverse audiences

• Effective organizational skills and ability to manage multiple concurrent projects

• Ability to diagnose and resolve video and IT system issues in healthcare environments

• Ability to walk and stand for up to 4 hours

• Proficiency with business software tools, including the Microsoft Office Suite

Preferred qualifications:

• Over 1 year of field service experience, preferably in medical equipment

• Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics

• Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS

• Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments

Maximum Salary: $ 91416

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities will include:

• Responsible for the designated territory sales of the Hepatic Artery Infusion (HAI) pump and infusion accessories
• Develop and implement sales strategies and action plans at existing and onboarding accounts to effectively promote HAI therapy.
• Support monthly, quarterly, and yearly territory quota attainment.
• Develop deep understanding of clinical data supporting HAI therapy and the HAI pump and communicate effectively with target customers, stakeholders, and referring physicians.
• In collaboration with the HAI Specialist, serve as an HAI expert by providing clinical, product, and technical assistance and training to physicians, infusion staff, the surgical team, nuclear med/IR, and health care providers supporting HAI therapy.
• Ownership of existing and onboarding HAI centers including establishing relationships with key HAI champions (Surgical and Medical Oncologists)
• Support pump implant procedures in the operating room, coordinating with HAI Specialist to ensure case coverage. Aligns activities with the HAI Specialist to ensure clinical staff at existing accounts are effectively trained.
• Navigate hospital purchasing and administrative groups to gain and maintain approval for the HAI pump and accessories.
• Identify, develop, and establish new potential customers and lead the onboarding including product approval, engagement of multidisciplinary teams, in-services, and case coverage.
• Establish productive and professional relationships with key opinion leaders in the HAI market.
• Collaborate with HAI therapy centers to market their programs, develop local referral network and quickly grow procedure volume.
• Keep up to date customer information in Intera CRM system that can assist in sales, sales planning, clinical, and pump tracking.
• Establish and maintain extensive knowledge of the hepatic arterial infusion pump and accessories and be available to support all in-services.
• Collaborate with Therapy Development Managers (TAMs) to amplify outreach, awareness, and advocacy for HAI with network affiliates and community oncology.
• 50-75% travel required

Required qualifications:

• Minimum of 5+ years of experience in medical device sales
• Bachelors degree

Preferred Qualifications:

• Documented sales success with ability to speak to sales numbers and rankings.
• Strong analytical and sales skills

• Strong clinical sales experience.

• Experience managing a large number of accounts in a large geography.

• Oncology sales experience
• Experience navigating multiple stakeholders in a matrixed environment.

• Operating room experience

The anticipated annualized base amount or range for this full time position will be, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Your responsibilities will Include:

• Serve as the primary resource for clinical support in case coverage, physician training, and allied healthcare worker training.
• Educate customers and internal BSC employees on the merits and proper clinical usage of our products through presentations and demonstrations using various formats and platforms.
• Attend cases in hospital labs for case support, training, and CMEs.
• Provide ongoing clinical and technical training and support to customers directly.
• Regularly visit customers and potential customers to identify their clinical needs, goals, and constraints related to patient care, and discuss and promote our products and services to achieve sales targets.
• Manage existing customers and acquire new ones in the assigned territory under the general supervision of the Manager.
• Plan and develop the market for our existing and new products according to divisional goals and objectives, optimizing available tools (e.g., consignment).
• Cultivate a wide range of business relationships with hospital management, purchasing departments, and hospital staff.
• Respond to customer needs and complaints regarding products and services by developing creative and feasible solutions or collaborating with other personnel (e.g., sales, clinical research, marketing, technical support).
• Develop sales skills and manage inventory, forecasts, billings, tenders, and quotations.
• Analyze and report market and business feedback to the Manager and others on a monthly and yearly basis using all available support tools.
• Represent Boston Scientific values and integrity.

Job Requirements:

• Bachelor’s degree in Science, Engineering, Biomedical, or related field.
• Minimum 6 years of combined clinical and sales experience, with a strong track record in medical device sales and direct working experience in Cath Lab or Operating Theatre (OT) settings.
• Electrophysiology (EP) experience strongly preferred—especially familiarity with ablation procedures, cardiac mapping systems and stroke management.
• Highly driven and customer-oriented, with a proven ability to build and sustain strong relationships with clinicians and stakeholders.
• Confident in attending procedures and providing intra-operative support, especially in complex and high-pressure environments.
• Excellent written and verbal communication skills, with the ability to clearly convey technical and clinical information to both medical and non-medical audiences.