דרושים Biomedical Technician ב-United States, Missouri, Saint Louis

Responsibilities :

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;
• OR equivalent military education;
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;
• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• 
  Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Quality-Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  Complete all planned Quality and Compliance training within the defined deadlines.
  Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
  Ensure all test equipment is tracked and 100% calibrated on time.Characteristics : One year of experience"

The future is what you make it.

We have an immediate opening for a Lead Advanced Field Service Technician at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA and Southern Georgian Bay.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Key Responsibilities:

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Test, calibrate, and verify system and peripheral devices.
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Mentor and train Jr. Field Service Representatives
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites

YOU MUST HAVE

• Post-Secondary education in related field
• Minimum of 5 years of field experience in electronics or computer programming/administration
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid driver’s License

WE VALUE

• Advanced knowledge of Microsoft Active Directory
• Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
• Experience with Honeywell BAS product line, security knowledge of DVM, CCTV, and Temaline
• Expertise in the Access control and CCTV fields
• Expertise working in a server-based environment
• Previous electronic security industry experience
• Previous technical / installation experience
• A solid grasp of network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

• JOB ID: HRD262089
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

You will report directly to our Sr. Field Service Supervisor and you'll work on customer sites based out of our Markham, Ontario office.In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, health care facilities, airports and correction facilities. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.
Key Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Building Management System.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
• Provide 7 X 24 emergency on-call support to customer and technicians on a rotation schedule with other Honeywell Technicians.
• Manage, coordinate, and deliver small projects with minimal supervision.
• Work with Service Manager to identify and prepare pricing to be utilized in proposals to Honeywell customers.
• Provide support to Sales/Estimation Team for quoting new opportunities on building automation systems.
• Provide guidance and support to junior technicians.

This requisition is eligible for Sign-on bonus of up to $3000.

YOU MUST HAVE

• Minimum 2 years of experience in maintaining and commissioning building automation systems / HVAC controls, and energy management strategies.
• 3+ years of experience using Basic Windows and Microsoft Office experience.
• Degree / diploma in a related field.
• A valid G license.

WE VALUE

• Experience with mechanical system operations including but not limited to; chillers, boilers, VAV systems, multi-zone systems, roof-top units and air handling units
• The ability to work safely within the Honeywell/Customer Health and Safety Environment requirements.
• The ability to work effectively both individually and with a group, without need of direct supervision.
• Strong organizational and communication skills.
• Critical thinking and troubleshooting skills; capability of learning available analytic tools to solve complex system or process problems.
• Designing/Engineering of solutions to prevent reoccurring problems as knowledge is acquired.
• The capability of writing, reviewing and editing various types of technical reports.
• The ability to conduct formal meetings with customer management personnel.
• The ability to evaluate control effectiveness as knowledge is acquired.
• Having the ability to verify and calibrate sensors as well as possessing a working knowledge of sensor operations.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• The skill to project a positive and confident attitude focused on meeting and exceeding customer expectations.

• JOB ID: req484511
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt