דרושים Market Manager ב-United States, Massachusetts, Peabody

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market

• Manages client traffic, engaging and appropriately routing clients, and fostering client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiative prescribed by market leaders

• Drives operational excellence

Required Qualifications:

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

• Bachelor’s Degree in related field

• Bilingual (fluent verbal and written)

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

• Lead, develop, and motivate high-performing teams, fostering a culture of leadership and excellence, with a focus on in-store and delivery center coaching and real-time feedback
• Drive team performance by setting clear sales, delivery, and customer service targets, ensuring accountability through performance management, observation, and regular one-on-one meetings
• Establish and reinforce high operational standards by coaching and targeting safety and security
• Develop strong relationships with key stakeholders to create and implement a local market strategy, and promote growth opportunities through partnerships with communities, businesses, and Tesla owners
• Execute daily, monthly, and quarterly disciplines to achieve targets and enhance profitability
• Maintain regular communication with regional leadership through various channels
• Perform additional responsibilities as assigned to meet business needs

• Bachelor’s degree or equivalent professional experience and at least 7 years of experience leading large teams in a high-growth, service-focused industry, prior P&L experience preferred, or equivalent experience
• Demonstrated ability to inspire, influence, and hold a team accountable to achieve a common goal
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent analytical, verbal and written communication, and sales skills
• Willingness to relocate, travel, and work evenings and weekends when necessary; must be able to stand or sit for 8 hours or more
• Valid driver’s license required