דרושים Service Engineer ב-United States, Illinois, Chicago
PayPal Sr Software Engineer Ruby Rails United States, Illinois, Chicago
Essential Responsibilities:
- Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
- Advises immediate management on project-level issues
- Guides junior engineers
- Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
- Applies knowledge of technical best practices in making decisions
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
In your day-to-day role you will work ondesigning and building solutions for enterprise merchants with the objective of helping streamline onboarding, increase authorization rates, reduce costs, reduce fraud, and drive conversion.
We practice test-driven development and strongly encourage a culture of pair programming. Developers test, release, and monitor their own code.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
What we look for in you:
Minimum of 3 years of relevant work experience and abachelor's degree or equivalent experience.
Track recordin designing and writing understandable, testable, and easy-to-maintain software.
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams.
High interest in Test Driven Development and specific experiences using a test heavy approach to solve problems and create solutions.
Platform Reliability & Observability
Implement and enhance observability frameworks including logging, tracing, metrics, and alerting using Splunk, Datadog,Sentry, and PagerDuty.
maintainhigh-availability architecturesacross AWS and GCP.
Lead Incident and Problem Management practices — ensuring rapid detection, efficient triage, root cause analysis, and long-term remediation.
Define and maintain SLIs/SLOs, build dashboards, and automate monitoring and alerting workflows.
Contribute to on-call rotations and ensure incident response readiness across critical systems.
Core Development & Feature Delivery
Design, build, andoptimize backend services and APIs usingRuby on Railsand PostgreSQL data systems.
GCP BigQueryfor performance tuning, analytics, and data consistency across transactional systems.
Collaborate with cross-functional teams to deliver secure, scalable, and reliable payment solutions.
Participate in code reviews, design discussions, and technical planning to drive excellence in system architecture and development.
Build automation, integration pipelines, and scalable componentsleveragingAWS/GCP cloud services.
Required Skills
backend or platform engineering experiencein high-availability, transaction-heavy, or FinTech environments.
Experience with Ruby on Rails for building backend APIs and services.
Solid SQL development skills with PostgreSQL and GCP
proficiency withAWS and GCP Cloudinfrastructure and services.
expertise inobservability tools:Splunk, DataDog, PagerDuty.
Proven experience in Incident Management and Problem Management from detection to post-incident review.
Excellent troubleshooting, analytical, and collaboration skills across distributed systems.
Bonus / Preferred Skills
Understanding of Network OSI model, SQS, Kafka, Data Replication, and API integrations.
Experience designing scalable architectures in AWS.
Exposure to AI/ML, particularly LLM (Large Language Model) integrations.
ITIL v4 Certification ordemonstrated familiarity with IT service management best practices.
teammodernizing and scaling a critical FinTech platform.
Shape the future of our observability and reliability ecosystem, setting standards across the organization.
Work in a culture that values technical excellence, ownership,pair programming, and continuous improvement.
Competitive compensation, flexible hybrid workmodel, and real opportunities for career growth across platform and product domains.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $123,500 to $212,850
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
EY ServiceNow - HR Service Delivery HRSD Senior United States, Illinois, Chicago
ServiceNow Senior Consultant – HR Service Delivery (HRSD)
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your key responsibilities
In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
To qualify for the role, you must have
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- 3+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Ideally, you’ll also have
- Performance analytics and reporting experience – certifications are a plus
- Employee Center and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
משרות נוספות שיכולות לעניין אותך
EY ServiceNow - HR Service Delivery HRSD Manager United States, Illinois, Chicago
ServiceNow Consulting Manager – HR Service Delivery (HRSD)
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your key responsibilities
As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is based in the US, with regular travel required to meet client needs.
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
To qualify for the role, you must have
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Ideally, you’ll also have
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- Employee Center and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
משרות נוספות שיכולות לעניין אותך
EY ServiceNow -Enterprise Service Management ESM United States, Illinois, Chicago
ServiceNow Senior Consultant – Enterprise Service Management (ESM)
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your key responsibilities
.In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
To qualify for the role, you must have
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 2 - 4 years relevant ServiceNow project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ServiceNow Certified Implementation Specialist – Field Service Management
- 3+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Ideally, you’ll also have
- Performance analytics and reporting experience – certifications are a plus
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
משרות נוספות שיכולות לעניין אותך
Bank Of America Client Service Associate United States, Illinois, Chicago
Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Job Description:
Client Service Associates will be co-located at a central site, and report into theClient Service Managerand provide shared support for advisors who have a short term need.
- The Client Service Associates (CSA) role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FAs).
- You will be part of a team of CAs supporting specific advisors and their clients. CSA’s may also on a regular basis support office initiatives, in addition to the businesses of particular FAs.
- For established clients, the CSA will often serve as the most frequent point of contact with Merrill Wealth Management.
Responsibilities include:
- End-to-end onboarding process; including systems, documentation, and follow-up
- New account opening and maintenance
- Phone coverage for assigned advisors
- IAP enrollment and maintenance
- Process and manage client servicing requests and account maintenance
- Drive digital client engagement
- Use Salesforce to track daily activities
Required Qualifications:
- 1+ years' experience working in a client servicing operations capacity or banking/ financial industry
- Proficient in Microsoft Word, Excel
Desired Qualifications:
- Undergraduate Degree
- Knowledge of investment and banking products, policies & procedure
- The candidate should respond well to changing and evolving job duties and expectations.
- Strong technological skills are desired
- Bilingual – Spanish
- Bilingual - Mandarin Chinese
- Bilingual - Portuguese
Skills:
- Account Management
- Client Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Business Development
- Client Solutions Advisory
- Pipeline Management
- Prioritization
- Administrative Services
- Emotional Intelligence
- Time Management
- Organizational
- Detail Oriented
High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)משרות נוספות שיכולות לעניין אותך
PayPal Sr Cloud Security Engineer United States, Illinois, Chicago
Essential Responsibilities:
- Independently apply security best practices to enhance and optimize systems, ensuring robust protection and efficiency, while beginning to understand and align security solutions with business objectives.
- Partner with peers and internal teams to drive security initiatives, contribute to cross-functional projects, and at times co-lead efforts to strengthen security posture.
- Analyze and resolve security challenges by adapting standard processes and exploring alternative approaches to address complex threats.
- Influence the quality, efficiency, and effectiveness of the team through informed decision-making, with a potential impact on other teams.
- Collaborate with other engineers to gather and incorporate feedback, driving continuous improvements in security processes.
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
What do you need to bring:
A minimal of 5 years of experience working in a cybersecurity related position.
Experience working with cloud-native security tools, AWS and GCP Infrastructure design, operation, and deployment, container and host security
Excellent communication and documentation skills.
Knowledge of Kubernetes, terraform, source code management, infrastructure and application security tools such as CSPM, SAST, DAST, API security, DDOS and WAF
Development experience is a plus.
Preferred certifications:
Cloud Security related certifications (AWS, GCP)
Degree in Computer Science or related field.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $123,500 to $212,850
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
EY ServiceNow -Enterprise Service Mgmt Transformation United States, Illinois, Chicago
You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.
Your key responsibilities
As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management. This position offers a unique opportunity to develop your leadership skills and expand your professional network. Key responsibilities include:
- Leading engagement delivery and managing client relationships on a daily basis.
- Accountable for program/project management, ensuring that all objectives are met.
- Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills and attributes for success
Here, you will serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to transform a clients' enterprise or Global Business Service (GBS) or Enterprise Service Management (ESM) capabilities with ServiceNow or evaluating how AI can streamline service delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact:
- Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations
- Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures
- Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
- Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
To qualify for the role you must have
- Bachelor’s degree required (4-year degree); Master’s degree preferred
- Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience
- 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 2 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ServiceNow Certified Implementation Specialist – Field Service Management
- Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise
- Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
- A driver's license valid in the U.S (United States).
- Ability to travel to meet client needs (up to 60%)
Ideally, you will also have
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
משרות נוספות שיכולות לעניין אותך
Essential Responsibilities:
- Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
- Advises immediate management on project-level issues
- Guides junior engineers
- Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
- Applies knowledge of technical best practices in making decisions
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
In your day-to-day role you will work ondesigning and building solutions for enterprise merchants with the objective of helping streamline onboarding, increase authorization rates, reduce costs, reduce fraud, and drive conversion.
We practice test-driven development and strongly encourage a culture of pair programming. Developers test, release, and monitor their own code.
We value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives help us to create the best possible product.
What we look for in you:
Minimum of 3 years of relevant work experience and abachelor's degree or equivalent experience.
Track recordin designing and writing understandable, testable, and easy-to-maintain software.
Ability and desire to work in our collaborative environment: open team room, pair programming and fluid interactions with all products and operations teams.
High interest in Test Driven Development and specific experiences using a test heavy approach to solve problems and create solutions.
Platform Reliability & Observability
Implement and enhance observability frameworks including logging, tracing, metrics, and alerting using Splunk, Datadog,Sentry, and PagerDuty.
maintainhigh-availability architecturesacross AWS and GCP.
Lead Incident and Problem Management practices — ensuring rapid detection, efficient triage, root cause analysis, and long-term remediation.
Define and maintain SLIs/SLOs, build dashboards, and automate monitoring and alerting workflows.
Contribute to on-call rotations and ensure incident response readiness across critical systems.
Core Development & Feature Delivery
Design, build, andoptimize backend services and APIs usingRuby on Railsand PostgreSQL data systems.
GCP BigQueryfor performance tuning, analytics, and data consistency across transactional systems.
Collaborate with cross-functional teams to deliver secure, scalable, and reliable payment solutions.
Participate in code reviews, design discussions, and technical planning to drive excellence in system architecture and development.
Build automation, integration pipelines, and scalable componentsleveragingAWS/GCP cloud services.
Required Skills
backend or platform engineering experiencein high-availability, transaction-heavy, or FinTech environments.
Experience with Ruby on Rails for building backend APIs and services.
Solid SQL development skills with PostgreSQL and GCP
proficiency withAWS and GCP Cloudinfrastructure and services.
expertise inobservability tools:Splunk, DataDog, PagerDuty.
Proven experience in Incident Management and Problem Management from detection to post-incident review.
Excellent troubleshooting, analytical, and collaboration skills across distributed systems.
Bonus / Preferred Skills
Understanding of Network OSI model, SQS, Kafka, Data Replication, and API integrations.
Experience designing scalable architectures in AWS.
Exposure to AI/ML, particularly LLM (Large Language Model) integrations.
ITIL v4 Certification ordemonstrated familiarity with IT service management best practices.
teammodernizing and scaling a critical FinTech platform.
Shape the future of our observability and reliability ecosystem, setting standards across the organization.
Work in a culture that values technical excellence, ownership,pair programming, and continuous improvement.
Competitive compensation, flexible hybrid workmodel, and real opportunities for career growth across platform and product domains.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $123,500 to $212,850
Our Benefits:
Any general requests for consideration of your skills, please
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