דרושים Technical Lead ב-United States, California, Redwood City

As a Lead Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with a globally distributed team of software engineers, UX designers, product managers, and doc team members to create great user-facing content.

You will be reporting to Senior Director, Documentation

DITA, Oxygen, content management systems, source control systems, Jira, and Confluence

• Write friendly and helpful user-facing technical content that describes product functionality and use cases
• Manage and update a large existing documentation set
• Contribute to other documentation sets in a consistent and collaborative way
• Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
• Work with stakeholders to deliver meaningful in-product assistance, messages, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Develop tutorials to improve the first user experience
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Compile, publish, and verify content
• Contribute to documentation team processes
• Mentor new writers and less experienced writers
• Collaborate on projects with other technical writers or cross-team stakeholders

What We'd Like to See

• Knowledge of mainframe concepts, relational and/or No SQL database concepts, cloud concepts
• Experience with Windows, Linux, and IBM i and z/OS operating systems Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or Pendo
• Understand strategies for writing for LLMs and using generative AI to enhance work

Role Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• 5+ years of relevant professional experience
• Excellent analytical and written communication skills
• Excellent leadership and project management skills
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to communicate clearly, concisely, and consistently with stakeholders on status and priorities
• Able to multitask, prioritize, and set and meet deadlines
• Able to develop and fine-tune documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Able to maintain structure and consistency of content in large doc sets
• Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems
• Experience working with a remote global team including senior product mgt and engineering staff

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

As a Lead Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with a globally distributed team of software engineers, UX designers, product managers, and doc team members to create great user-facing content.

You will be reporting to Senior Director, Documentation

DITA, Oxygen, content management systems, source control systems, Jira, and Confluence

• Write friendly and helpful user-facing technical content that describes product functionality and use cases
• Manage and update a large existing documentation set
• Contribute to other documentation sets in a consistent and collaborative way
• Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
• Work with stakeholders to deliver meaningful in-product assistance, messages, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Develop tutorials to improve the first user experience
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Compile, publish, and verify content
• Contribute to documentation team processes
• Mentor new writers and less experienced writers
• Collaborate on projects with other technical writers or cross-team stakeholders

What We’d Like to See

• Knowledge of mainframe concepts, relational and/or No SQL database concepts, cloud concepts
• Experience with Windows, Linux, and IBM i and z/OS operating systems Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or Pendo
• Understand strategies for writing for LLMs and using generative AI to enhance work

Role Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• 5+ years of relevant professional experience
• Excellent analytical and written communication skills
• Excellent leadership and project management skills
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to communicate clearly, concisely, and consistently with stakeholders on status and priorities
• Able to multitask, prioritize, and set and meet deadlines
• Able to develop and fine-tune documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Able to maintain structure and consistency of content in large doc sets
• Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems
• Experience working with a remote global team including senior product mgt and engineering staff

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.