דרושים Operations Coordinator ב-United States, California, Fremont

• Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
• Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
• Introduces customers to the branch team who will build relationships and assist with specialized financial needs
• Makes customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

• High school degree, GED, or foreign equivalent
• Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
• Availability to work Branch hours including weekends and some evenings

• Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
• Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
• Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
• Some College level or military equivalent or 2+ years of branch banking experience

FEDERAL DEPOSIT INSURANCE ACT:

• Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role

• Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
• Respond to requests and incidents from our employees daily
• Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
• Diagnose site network infrastructure issues and address in advance of service disruptions
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Some planned travel to and from remote sites across regions, with occasional short-notice travel required

• Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
• Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
• Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
• Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
• Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
• Experience in supporting Apple and Android mobile devices along with Intune MDM
• PowerShell or Python experience is a plus

• Develop, implement, and manage workflows for operationalizing new obligations and processes, ensuring alignment with company goals and objectives and collaborating with different teams
• Evaluate maintenance readiness across the fleet and ensure obligations can be met across different contracts and service level agreements
• Collaborate with Operations and Service Engineering teams to prioritize new obligations and processes, and develop solutions to operationalize and optimize them
• Work with Data Analysts, Service Engineering and Operations teams to monitor effectiveness of implemented workflows and processes, and iterate to ensure compliance
• Independently handle multiple projects at a time meeting objectives and deadlines

• Bachelor's Degree in Engineering, Business Administration, or equivalent experience
• Minimum of 5 years of experience in product or program management, operations, or a related field, with a strong focus on process improvement and operationalization
• Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
• Strong understanding of industry standards and regulatory requirements relevant to energy storage and grid-scale projects
• Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders

• Oversee and manage multiple projects, ensuring timely and cost-effective delivery
• Develop and write scopes of work and purchase orders for sub-contractors and suppliers
• Coordinate and manage sub-contractors, ensuring quality and compliance with project requirements
• Monitor project progress, budgets, and schedules, providing updates and solutions to stakeholders
• Utilize Excel and Microsoft Office tools to track and manage project data effectively
• Provide technical support and guidance related to electrical systems and balance of plant components
• Facilitate effective communication between internal teams, subcontractors, and clients

• Proven experience managing multiple projects in medium voltage, commercial PV, and battery storage systems
• Strong knowledge of electrical systems and balance of plant requirements
• Proficiency in Excel and Microsoft Office Suite
• Experience in writing scopes of work and purchase orders
• Excellent organizational and time-management skills
• Strong problem-solving abilities and attention to detail
• Exceptional communication and interpersonal skills

As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.

• Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
• Conduct investigative video reviews and report findings
• Dispatch security, fire, EMS, or other response personnel asrequired
• Provide exceptional customer service while supporting external partners with requests via email and/or phone
• Assist in conducting investigations and update requestors ina timely manner. Assist during afterhours with routine badging requests
• Monitor fire alarm systems, investigate and document as they come in to the internal fire team
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

• 1+ years experience in dispatch, call center, or a security operations center environment
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
• Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
• Ability to work all shifts including nights and weekends
• Problem-solving analytical mindset

• Excellent customer service skills, strong attention to details with excellent follow up
• Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
• Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
• Work with ECM, Imaging, packaging, scripting - Python or PowerShell
• Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
• Maintain and work with wireless technologies, LAN, VPN, DSL
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
• Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
• Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems

• Minimum of 4 years of experience with desktop support experience
• Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
• Degree in Information Technology, Computer Science, or equivalent experience

• Coordinate with security teams and other partners during emergency and routine events; dispatching external agencies when required both local and globally
• Conduct investigative video or other investigative reviews and provide reports
• Monitor all systems used within the operation and triage/escalate alarms or alerts accordingly
• Monitor open-source and other intelligence gathering tools to identify potential threats to Tesla and its assets
• Author and distribute emergency or business critical advisories/alerts including; risk assessments for travel, geographic market, escalating events, natural disasters, threat assessments, and other events as deemed of business interest
• Support the travel team with travel safety monitoring, secured transportation arrangements, and high-risk travel coordination

• 2+ years of experience in physical security operations, risk management, loss prevention, emergency preparedness or law enforcement
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Demonstrates an independent problem-solving analytical mindset
• Must be able to obtain a security license, valid driver's license required, travel as required and have flexibility to work evenings and weekends as needed
• Familiarity as an end user with various security systems and technologies; video management/review systems, electronic access control, emergency notifications, alarms, and standard office software
• Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment