דרושים Administrative Support

Hire, train and develop team members to align with company values, growth and business objectives. Manage and motivate the direct team by correlating performance expectations to business goals – including...

Provide technical support for both macOS and Windows computers. Work according to SLA’s and company IT policies. Manage your own ticket queue in our ticketing system. Maintain and update our...

Manage and publish software release documentation and content in the customer support portal. Review, edit, and publish knowledge base articles developed by technical support engineers. Ensure consistency, quality, and technical...

Provide hands-on technical support for hardware, software, systems, and services across the organization. Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person. Troubleshoot and resolve...

Highly technical and analytical; will have a strong focus on operational excellence and quality management. Data and metrics driven focus, both qualitative and quantitative. Strong analytical background; comfortable in ambiguous...

Investigate and resolve complex customer issues escalated from Tier 2, ensuring minimal downtime and maximum customer satisfaction. Collaborate with R&D teams on debugging, fixing, and improving Kaltura products and services....

Lead and Mentor: Manage and develop a global team of highly skilled Tier 3 Technical Support Engineers. You will provide technical mentorship and performance feedback to ensure your team's continued...