דרושים ב-Mexico

Specifically, You Will...

•Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores

•Be responsible for communicating objectives and ensuring timely delivery of solutions

•Assist with ticket escalations, providing regular reporting on customer health and utilization

•Developing long-term relationships with your assigned ThousandEyes customers

•Coordinate, develop, and lead customer projects

•Launch and on-board new customers, and set them up for success with the platform

•Become a trusted adviser for the partners and operational teams via the ThousandEyes platform

•Forecast and track key account metrics

•Help drive customer renewal

•Assist with high severity requests or issue escalations as needed

Qualifications

•A standout 'customer first' attitude

•Outstanding communication and problem-solving skills

•Excellent listening, negotiation and presentation skills

•Proven background in lead generation and prospecting

•At least 1-2 years of professional experience with data collection or analytical experience in software or technology

•Ability to work with various business units

•Highly organized with outstanding follow-up skills

•Technically adept, understanding of software and how businesses use software

•SaaS experience a plus, but not required

•Passion for cloud technologies

•4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies

•Excellent verbal and written communication skills