דרושים Enterprise Account Manager English Speaker ב-ויקס ב-Israel, Tel Aviv-yafo

As an IT Program Manager for Wix's Customer Care, you’ll oversee the technical aspects of systems and flow optimization, ensuring that IT systems and infrastructure support efficient Customer Care operations. You’ll leverage your technical expertise and understanding of Customer Care processes to lead our team in troubleshooting and innovation. In your day-to-day, you will:

• Conduct in-depth root cause analysis of recurring technical issues, propose long-term solutions to prevent future issues
• Conduct market research to find the best tools, systems, and technical solutions for IT Customer Care needs
• Oversee network infrastructure, including setup, configuration, and troubleshooting of LAN/WAN, VPNs, firewalls, and routers
• Design and implement integrations between various systems to improve workflow efficiency and data consistency across platforms
• Provide Level 2/3 technical support, respond to and resolve escalated IT tickets and troubleshoot user issues
• Use APIs, middleware, or scripting to link different applications (e.g., Google Workspace, Jira, CRM systems) and ensure data flow between them
• Advocate for the Customer Care experience, educating internal stakeholders on technical requirements and limitations

Join Velo, Wix's developer platform, where you'll shape the future of web development by leading the creation of our next-generation hosting platform for apps, sites and products. As a Product Manager on this dynamic team, you'll help build a robust development environment that inspires creativity and streamlines the development process for our vibrant community of professional developers. In your day-to-day you will:

• Work closely with cross-functional teams – including designers, engineers and fellow product managers – to explore and develop innovative tools and features that cater to the needs of our developer community

• Conduct user interviews, analyze feedback and data, and stay informed about market trends to pinpoint opportunities for product enhancements

• Promote continuous improvement in the platform's usability and functionality

• Effectively communicate with stakeholders at all levels by providing regular updates on product progress, challenges and key milestones

• Define the vision of the Velo Product team and set priorities to ensure the platform's overall success

• Lead and mentor SOC team members, manage 24/7 shift operations, and recruit and develop a talented group of SOC analysts, ensuring timely escalation and process adherence

• Leverage extensive SOC experience to manage computer security incidents by collecting, analyzing and preserving digital evidence

• Utilize SIEM/BigData solutions and SOAR systems to locate, identify and investigate cybersecurity incidents, expediting data analysis

• Work effectively both independently and as part of a team, collaborating with internal security and incident response teams while demonstrating strong verbal and written English communication skills

• Recommend changes to standard operating procedures, create reports, dashboards, and metrics and share best practices to continually enhance SOC operations

As a Strategic Finance Manager, you'll drive the financial and commercial strategy for Wix. In this cross-functional role, you'll collaborate with teams from Product, Partnerships, Business Analytics, Finance, and Operations to ensure financial rigor and strategic alignment. In your day-to-day, you will:

• Manage and streamline financial processes with providers while supporting financial logic, commercial structures, and pricing strategies for partnerships and products

• Analyze performance drivers, identify growth opportunities, and develop financial models for strategic decision-making and resource optimization

• Own the preparation of forecasts and budget allocations while maintaining the company’s P&L to ensure alignment with financial targets and strategic priorities

• Scope and evaluate the financial impact of new product launches and enhancements, collaborating with Product and Analytics teams to assess opportunities, risks, and strategic value

• Conduct benchmarking and research to provide actionable insights on market trends and their implications for the business

• Deliver detailed financial reporting, variance analyses, and strategic recommendations to senior leadership and stakeholders

Join the Authorization product team at the Wix Identity group, where you’ll help shape the future of roles and permissions management at Wix. The Roles and Permissions products at Wix serve a diverse audience of users, from self-creators to Wix partners and Enterprise customers and even Wix employees. Authorization is critical for our users’ business success — ensuring reliable, simple and flexible management. In your day-to-day, you will:

• Work closely with cross-functional teams – including designers, analysts, and engineers to innovate and develop new products and features on a huge scale

• Collaborate with various Wix teams to create comprehensive solutions and ensure their authorization requirements are properly answered

• Promote continuous improvement in the platform’s and product’s usability and functionality

• Craft the vision for the Authorization product team and set strategic priorities to ensure the product’s success

• Engage in user research, data-driven insights, and market trends to continuously improve the product and identify new strategic directions

Join the Wix Partner Success Managers team and play a pivotal role in making Wix the go-to choice for agencies building client websites. In your day-to-day, you will:

• Build and maintain relationships with partners (existing and newly onboarded) with a primary focus on the DACH market

• Identify opportunities to help your partners grow their business using Wix

• Advocate internally for our partners by understanding their challenges and product gaps, contributing to the product roadmap

• Provide high-level product support and create opportunities for technical training through face-to-face meetings and calls

• Be responsible for partner retention

As a Senior Frontend Engineer at Wix Enterprise Professional Services, you'll have the opportunity to work on the forefront of B2B technology solutions. You’ll play a key role in delivering high-performance, scalable, and customized frontend solutions tailored to the needs of enterprise clients. In your day to day, you will:

• Architect and develop customized enterprise solutions integrating Wix services and third-party APIs
• Write high-quality, modular JavaScript code following best practices for scalability and security
• Collaborate with solution architects to design systems that meet client needs and Wix’s standards
• Own full-stack development tasks, including database integration, UI design, and API development
• Optimize performance for complex, data-heavy applications
• Contribute to best practices and knowledge-sharing within the R&D community at Wix